Pamela Collins

• Updated medical records in IEMR system and double-checked data for accuracy.
• Accurate and timely patient file updates including allergy control
• Update IEMR with change of patient care and change of doctor when applicable
• Patient admissions and discharge details added including confidentiality codes
• Files submitted to Medical Records Department on discharge
• Completion of documentation by patients to capture all private funding
• Updating patient attendance and location details at all times
• Organizing interpreters where required
• Organizing transfers to clinics etc and return to wards as and when required

Travelled Australia to get to know this beautiful country.

Enjoyed doing some fashion retail work in Loganholme Queensland for "Come September" whilst waiting for my position to commence at Logan Hospital.

• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Generated financial and operational reports to assist management with business strategy.
• Liaised with customers to resolve account queries.
• Matched, batched and processed account payments within regulated timeframes
• Reduced process discrepancies through measured implementation of performance reporting.
• Data entry of all monthly accounts and filing of completed reconciliations.
• Credit card reconciliations.

• Coordinated events, prepared agendas and managed schedule for CEO.
• Booked travel by coordinating and reserving transportation and lodging.
• Answered incoming phone calls and emails, and presented urgent requests for timely response.
• Transcribed dictated information to provide clearly written communication.
• Tackled special projects such as Tender Submissions to meet essential deadlines.
• Scheduled regular maintenance for employer vehicles and other items such as office equipment.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Answered high volume of phone calls and up to 40 daily email inquiries.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.

• Assisted new owner of resort for four weeks to assist with transition.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational turnover and team efficiency.
• Managed marketing strategies to increase occupancy to 100% within 2-year period.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfil business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies and feedback to maximize customer satisfaction.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

• Review and approve Purchase/Rental contract agreements.
• Liaise with sales team where variations required and review corrections before final approval.
• Process monthly statement issue to all debtors and devise collection recovery strategies to resolve customer issues and delinquent cases.
• Checks of financial status and credit.
• Print out monthly report to facilitate follow up on outstanding debt in timely manner.
• Process and issue meter read cards to customers and data enter all received readings for relevant costings to be processed.
• Team targets monitoring and team strategies to maintain company.

Death of close family member and spent 12 months in UK to assist with funeral, property and financial needs plus grief support.

• Interacted with customers by phone, email, or in-person to assist in their choice of product to best suit their needs.
• Marketing of product at expos, online and by telephone
• Product sales face to face as well as order taking by telephone as well as online
• Organise delivery or pick up and various couriers
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Reconciled account files and produced monthly reports.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Monitored and oversaw general cleaning of premises in line with company hygiene standards.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Developed and maintained positive relationships with clients to maximize collections.
• Monitored accounts to verify compliance with payment terms and schedules.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Generated monthly accounts receivable reports to submit developments for management review.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Developed and implemented strategies to improve collection processes and reduce overdue payments.

Searched for applicable work for this period

• Completed quick and safe threading and needling changing operations to keep production on schedule.
• Followed work scheduled by management on a piecework basis sewing lingerie garments of finished pieces to exceed customer expectations.
• Prevented materials waste by completing accurate measurements and precise cuts.
• Handled custom adjustments to create pieces meeting unique customer requirements.
• Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
• Skilled at working independently and collaboratively in a team environment.
• Verified quality of completed work against project specifications to assess conformance with targets.

Emigrated with partner and children. Found work sewing until established.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Used commercial equipment for polishing (& stripping) floors as well as buffing ion a regular basis.
• Also held position of child welfare to supervise the children during dinner hour while teaching staff had lunch break.

• Completed quick and quality baby products (prams, pram bags, strollers etc)
• Followed client requirements sewing items as required by client.
• Verified quality of completed work against project specifications to assess conformance with targets.
• Piecework numbers allocation for bonus payments etc.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Preparation of responsible section (Fashion Lingerie) prior to store opening each morning. Responsible for personal daily sales in said area.
• Cash handling. Cash register opening a closing.
• Cleaning of equipment and counters.
• Maintain consumables required by maintaining daily required stocks.