Pamela Griffin
POINT ARKWRIGHT,QLD
Summary
Proven track record in enhancing guest satisfaction and streamlining operations, evidenced by my tenure at Palmer Coolum Resort. Expert in health and safety compliance and customer service, I excel in creating clean, welcoming environments and resolving inquiries with empathy, boosting loyalty by 30%. Skilled in teamwork and guest relations, I prioritize efficiency and quality in every task.
Overview
5
5
years of professional experience
Work History
Housekeeper/maintenance
Palmer Coolum Resort
Yaroomba, QLD
01.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Customer Service Representative, Picked/packer
Exoticathetica
Coolum Beach, QLD
11.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Picking and packing orders while maintaining a strong KPI REPORT
Customer Service Representative
Camera House
Noosaville, QLD
01.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma Of Photography And Photo Imagery - Photography
Nambour Tafe
Nambour, QLD07.2017
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Health and safety compliance
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Physically strong
- Complex Problem-Solving
- Guest Relations
- Quality Assurance
- Multitasking and Prioritizing
- Time Management
- Team Support and Collaboration
- Professional and Courteous
- Guest Service and Support
Timeline
Housekeeper/maintenance
Palmer Coolum Resort
01.2023 - Current
Customer Service Representative, Picked/packer
Exoticathetica
11.2019 - 01.2023
Customer Service Representative
Camera House
01.2019 - 01.2020
Diploma Of Photography And Photo Imagery - Photography
Nambour Tafe