Summary
Overview
Work History
Education
Languages
Timeline
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Pamela Gunalan

Martin,Western Australia

Summary

Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.

Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.

Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.

Qualified Desired Position with robust background in retail management. Proven track record of streamlining store operations and enhancing customer satisfaction. Demonstrated proficiency in team leadership and inventory control.

Driven Retail Manager with more than Number years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

25
25
years of professional experience

Work History

Retail Manager

The Body Shop
02.2010 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Answered questions about store policies and addressed customer concerns.
  • Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Coordinated special events such as holiday promotions or clearance sales to drive additional business.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Developed and executed promotional campaigns to increase foot traffic during off-peak hours.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Manager Trainer

The Body Shop
01.2003 - 02.2007
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Streamlined company procedures by conducting regular process reviews and implementing necessary improvements.
  • Boosted customer satisfaction scores through rigorous quality assurance measures during staff training sessions.
  • Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
  • Cultivated strong relationships with external vendors, securing resources needed for effective training program delivery at competitive pricing structures.
  • Championed the use of innovative teaching techniques, keeping abreast of industry trends to ensure cutting-edge instruction methodologies were employed.
  • Mentored junior trainers, sharing expertise in instructional design and adult learning principles to elevate the overall quality of delivered programs.
  • Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-quality.

Personal Assistant

Great Eastern Life Assurance Co
02.2000 - 12.2002
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

Education

Diploma & Advance Diploma - Beautician

Pivot Point
India
10.2003

Hardware And Software Computer - Computer And Information Systems

Visions Bytes Free
Malaysia
01.2002

English & Malay Literature - O Level

Convent Sentul Kuala Lumpur
Malaysia
11.2001

Languages

English
Professional Working
Malay
Professional Working
Tamil
Limited Working

Timeline

Retail Manager

The Body Shop
02.2010 - Current

Manager Trainer

The Body Shop
01.2003 - 02.2007

Personal Assistant

Great Eastern Life Assurance Co
02.2000 - 12.2002

Diploma & Advance Diploma - Beautician

Pivot Point

Hardware And Software Computer - Computer And Information Systems

Visions Bytes Free

English & Malay Literature - O Level

Convent Sentul Kuala Lumpur

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Pamela Gunalan