Pamela Hughes
Morayfield
Summary
Highly qualified professional with extensive experience in case management, leadership, and support coordination within aged care and disability services. Recognized for exceptional communication skills, patience, and the ability to effectively manage diverse teams across various settings. Expertise in delivering person-centered care while ensuring compliance with government standards enhances service quality. Committed to fostering a collaborative environment that prioritizes client needs and promotes team success.
Overview
15
15
years of professional experience
Work History
Support Coordinator/Pyschosocial Recovery Coach
Field of You
08.2025 - Current
- Support participants with their NDIS Care Plan
- Engage support workers from providers to provide services for participant
- Review funding for support coordination
- Ensure all requests by participant are in line with the NDIS Plan funding.
- Liaise with stakeholders and the Office of Public Guardian
- Collaborate with other team members for the complex participants and plans
- KPI and billable hours daily.
Service Leader Home Care Packages
Centacare
11.2024 - 06.2025
- Conducting Home Care Package assessments and care planning
- Managing a caseload of 50+ clients across Brisbane North & Sunshine Coast.
- Annual reviews
- Case notes
- All documentation
- Upgrading HCP and Onboarding new clients
Case Manager Aged Care
Catholic Healthcare
Newcastle, New South Wales
10.2022 - 11.2024
- Conducting Home Care Package assessments and care planning
- Managing a caseload of 50+ clients
- Commonwealth Home Support Programmed assessment and reviews
- Budgeting under government criteria
- Supervising staff and conducting performance management 1:1 support and supervision
Case Manager Community
ConnectAbility Australia
04.2022 - 11.2022
- Home Care Package assessments and care planning
- Managing a caseload of 40+ clients
- Budgeting and documentation
- Conducting reviews, case notes and documentation
- Supervising staff and completing weekly service delivery reports 1:1 support and supervision
Team Leader Client Services
Dementia Australia
06.2020 - 04.2022
- Managing a team supporting clients with Younger Onset Dementia
- Leading education projects for clients and their carers
- Handling funding and reporting for NDIS and other bodies
- Promotion of services within the industry's community to maintain key networks and partnerships with hospitals, ACAT assessors, local service providers, allied health providers, community groups and brokerage agencies
Specialist Support Coordinator - Team Leader
Keystone Counselling and Coordination
02.2020 - 05.2020
- Managing a caseload within the mental health sector
- Arranging accommodation and support services
- Case conferencing with the mental health teams and hospitals
- Supporting other specialist coordinators
Residential WHS Operations Coordinator
Fairhaven SIL Accommodation
09.2019 - 02.2020
- Ensuring compliance with NDIS legislation in SIL homes
- Supervising house workers to ensure all policies, procedures and NDIS requirements were being adhered to across 8 SIL homes on the Central Coast
Support Coordinator/Project Coordinator
Horizons Disability Support Program/Southlake
08.2018 - 09.2019
- Managing support workers and coordinating activities for NDIS participants
- Supervising, mentoring and training team leaders and support staff
- Recruitment and performance management
- Supporting participants to reach their goals
- Managing the activities centre for participants
- Liaising with stakeholders to provide support for Morisset hospital participants to transition into SIL homes
- Creating budgets in line with organisation and NDIS
Senior Home Care Coordinator
Southern Cross Care NSW/ACT (SCC)
04.2017 - 09.2018
- Implementing care plans and managing case loads for high care complex packages
- Managed a team of care staff ensuring all relevant training is met and all issues dealt with in a timely and appropriate manner.
- Care Staff and on call payroll administration and day to day client file management, Discontinuation, transfers and new client orientation
- Responsible for all client budgetary assessments and monthly reconciliation
- Worked in close proximity with Rostering department ensuring that consumers are provided with services at the time and day of their choice
- Promote the services within the industry's community and maintain key networks and partnerships
Case Manager
Integrated Living Australia
01.2013 - 01.2016
- Managing community care programs and training staff on new care models
- Case Management for consumer under the Community Aged Care Program (CACP), Extended Aged Care at Home (EACH) and EACH with Dementia (D) programs of Home care. This involved initial assessment, care planning and adhering to strict funding constraints while providing high quality care.
- Implementing comprehensive care plans and service plans.
- Extensive knowledge around the CHSP programs, HCP Programs and Homecare standards
- Delivery of person-centred case coordination to adhere to the Consumer Directed care of the Home Care Package Program (HCP)
- Conducted initial intake, assessment, develop care plans, holistic case management and monitor and review the services on a regular basis.
- Daily rostering of services, covering sick leave, annual leave, and on call duties using the TRACCS system of software.
- Coordinator for Disability services for the initial roll of the National Disability Insurance Scheme (NDIS) in Newcastle.
- Management of Community Care professional team of 15
Community Liaison Manager
Australian Unity Home Care
01.2011 - 01.2013
- Assessed and provided services for consumers with complex needs, ensuring quality of life at home, work, and in the community.
- Conducted assessments and service provision for aged consumers, applying enablement principles to achieve quality outcomes.
- Reviewed current services to meet all consumer needs, discussing goals with clients and their families.
- Liaised with National Disability Insurance Scheme planners to meet funding requirements.
- Developed and adhered to budgets regulated by the government, ensuring quality care for consumers.
- Coordinated with hospitals, social workers, allied health, and other professionals to assess and support client health and wellbeing.
- Coordinated services for 98 clients in disability and aged care, ensuring timely provision by appropriately skilled staff.
- Managed rostering for daily needs, covering sick leave, annual leave, and last-minute changes.
- Oversaw team performance and training, supporting lone workers and building team morale.
- Ensured compliance with Ministerial and Departmental guidelines through accurate and timely case note reporting.
Education
Diploma of Dementia Care -
10.2023
Diploma of Leadership and Management -
Bachelor of Health Ageing and Community Services -
University of New England
Armidale09.2013
Certificate III Assistant in Nursing - Aged Care
01.2003
MOOC training in Dementia Care -
University of Tasmania
Adult Mental Health First Aid -
10.2010
Skills
- Excellent teamwork
- Skilled in recruitment
- Induction
- Team management
- Leadership
- Support teams
Timeline
Support Coordinator/Pyschosocial Recovery Coach
Field of You
08.2025 - Current
Service Leader Home Care Packages
Centacare
11.2024 - 06.2025
Case Manager Aged Care
Catholic Healthcare
10.2022 - 11.2024
Case Manager Community
ConnectAbility Australia
04.2022 - 11.2022
Team Leader Client Services
Dementia Australia
06.2020 - 04.2022
Specialist Support Coordinator - Team Leader
Keystone Counselling and Coordination
02.2020 - 05.2020
Residential WHS Operations Coordinator
Fairhaven SIL Accommodation
09.2019 - 02.2020
Support Coordinator/Project Coordinator
Horizons Disability Support Program/Southlake
08.2018 - 09.2019
Senior Home Care Coordinator
Southern Cross Care NSW/ACT (SCC)
04.2017 - 09.2018
Case Manager
Integrated Living Australia
01.2013 - 01.2016
Community Liaison Manager
Australian Unity Home Care
01.2011 - 01.2013
Diploma of Leadership and Management -
Certificate III Assistant in Nursing - Aged Care
MOOC training in Dementia Care -
University of Tasmania
Adult Mental Health First Aid -
Diploma of Dementia Care -
Bachelor of Health Ageing and Community Services -
University of New England
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