Pamela Lancia

• Farm job of 180 days done in order to be eligible for third Working - Holiday Visa

• Excellent beverage preparation and presentation
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Followed health and safety regulations relevant to hospitality industry
• Take accurate food and drink orders using POS ordering software.

Farm job of 88 days done in order to be eligible for second Working - Holiday Visa

• Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
• Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
• Promoted hotel amenities and services effectively when interacting with guests during their stay.
• Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.

• Cordially welcome and guide guests through refined menu selections.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Capture and deliver precise food and beverage orders with elegance.
• Execute flawless service, ensuring timely delivery of meals and beverages.
• Uphold impeccable cleanliness and presentation standards.
• Dedicate to exceeding guest expectations and attending to their needs.
• Conduct financial transactions with precision and discretion.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Proficient in bar setup, operation, and maintenance.
• Training of mixing techniques, ingredient measurement, and high-quality beverage service.
• Practical experience in preparing a wide range of classic and contemporary cocktails.
• Experience in inventory management, stock control, and ordering supplies.
• Adherence to health and safety regulations, maintaining cleanliness and hygiene standards.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Market analysis and requesting material quotations
• Supplier registry enrollments
• Analysis of potential local clients and commercial scouting.
• Data Entry
• Creation of catalogs, posts, flyers, brochures, roll-ups, and advertising banners
• Planning and Management of Technical and Safety courses (art. 37 of Legislative Decree 81/08) in person and remotely through training entities such as Aifes, Bureau Veritas and Cnebifir.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Used customer retention processes
• Cash management and use of the following programs: Magnet for marketing analysis and Global Blue for invoices and tax-free documents
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Meeting daily KPIs achievement expectations.