Pamela RASCHELLA
Fairfield
Summary
Dynamic professional with 18 years as Founder & Director at Shocolate, excelling in client relationship management and sales strategy. Proven track record in delivering exceptional customer service and resolving complex issues. Proficient in CRM platforms and adept at multitasking, ensuring high client satisfaction and loyalty in a competitive market. Visionary leader with a proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in a significant impact on company growth and profitability.
Overview
32
32
years of professional experience
Work History
Founder & Director
Shocolate
Melbourne
01.2007 - 03.2025
- Company Overview: High-End Boutique Chocolate Manufacturer
- Built and operated a luxury chocolate manufacturing business, overseeing production, sales, and client relationships
- Managed complex order schedules, ensuring timely delivery and top-tier customer satisfaction
- Handled administrative tasks, including data entry, inventory management, and invoicing, maintaining accuracy and efficiency
- Delivered personalized, high-touch customer service to boutique clientele, fostering loyalty and repeat business for the past 18 years
- High-End Boutique Chocolate Manufacturer
Commercial Insurance Claims Manager
Andrew Young & Associates
Melbourne
01.1993 - 01.2007
- Managed a high-value portfolio of commercial insurance claims, ensuring accurate and timely resolution
- Scheduled and coordinated appointments between clients, adjusters, and service providers
- Maintained detailed records, handled sensitive data, and resolved client disputes with professionalism
- Delivered high-level service, balancing complex cases while maintaining client satisfaction
Education
Year 12 -
Ivanhoe Grammar School
Melbourne, Vic01.1991
Skills
- Customer service and client relationship management
- Scheduling and calendar coordination
- Strong verbal and written communication
- Problem-solving and conflict resolution
- Data entry and administrative support
- Business operations and multitasking
- CRM and business management software proficiency
- Proficient in Microsoft Office
- Proficient in Google Workspace
- Proficient in CRM platforms
- Proficient in scheduling software
- Fast learner
- Adaptable to new systems
- Passionate about delivering excellent service
- Sales strategy
- Customer relationship management
References
References on Request
Additional Information
Proficient in Microsoft Office, Google Workspace, CRM platforms, scheduling software, Fast learner, Adaptable to new systems, Passionate about delivering excellent service
Languages
English
Native/ Bilingual
Greek
Professional
References
References available upon request.
Timeline
Founder & Director
Shocolate
01.2007 - 03.2025
Commercial Insurance Claims Manager
Andrew Young & Associates
01.1993 - 01.2007
Year 12 -
Ivanhoe Grammar School
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