Pamela Sharrad

Raising Succulent Nursery.

Retail of Succulent pot plants.

Renovation and renewing of front gardens with Succulents.

Responsible for picking, processing, and packing of olives for retail sale.

Training of staff.

Propagating of olive trees.

Shop presentation.

Manage staff and staff rosters.

Sorting and pricing goods.

Management of Sales.

Implementation of new computer Invoice System.

Retail.

Shop dressing and presentation.

Window dressing.

Sorting of goods, pricing.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Cross-trained and backed up other customer service managers.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Sought ways to improve processes and services provided.
• Have a sound knowledge of Centrelink Government Laws and Procedures.

• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Suggested additional services to customers in order to meet upsell goals.
• Helpdesk via the phone.
• Data entry.
• System Configuration and programming support.
• Remote Diagnostics.
• Fault logging and rectification.

• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Developed effective improvement plans in alignment with goals and specifications.
• Mentored and guided employees to foster proper completion of assigned duties.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Complaint/Dispute Management.
• Liasing with Ombudsman, Solicitors and Administrators on Insolvency matters.

Customer Service face to face at office and the Airport.

Car Leasing and Rental.

Delivering cars to clients at Motels and Businesses.

Complaint resolution.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Managed key accounts in order to maintain strong relationships with top-tier clients.
• Organized promotional events that showcased products while driving brand awareness and generating leads.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Bookkeeping and Accounts.
• Stock buying and showroom presentation.

General customer liason, interviews, and job advice.

Job Application, completion, and procedures.

Customer training and skills development.

Problem solving.

Job Matching.

• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Enhanced patient comfort by providing gentle and thorough dental cleanings.
• Bookings and enquiries.