Pamela Tolentino
Norwest,New South Wales
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
Work History
Team Leader Fundraiser
Xplore Services
Ultimo, New South Wales
2023.03 - Current
- Offered excellent customer service to donors to enhance relationships and increase funding.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Attended fundraising events and conferences to stay informed on industry developments and network.
Early Childhood Educator Assistant
Thinker
Terrey Hills, New South Wales
2024.08 - 2024.08
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Facilitated discussions with students on current topics related to course material.
Early Childhood Educator Assistant
Thinkers Inq
Terrey Hills, New South Wales
2024.08 - 2024.08
- Provided assistance to children with their daily routines and activities.
- Supervised and monitored the safety of children in the classroom environment.
- Assisted teachers in preparing materials for classroom activities.
Face-to-Face Fundraiser
Nu Agency
Surry Hills, NSW
2022.03 - 2023.01
- Researched and identified potential donors
- Used coordination and planning skills to achieve results according to schedule.
- Raised approximately $3,750 in funds during 10 months.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed and trained a team, 3-5 members.
Telesales Specialist
Sales Hero
Chippendale, New South Wales
2022.01 - 2022.02
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to discuss offerings persuasively.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quota.
Team Leader Fundraiser
Epiphany
Red Fern, NSW
2020.06 - 2020.12
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Carried out day-to-day duties accurately and efficiently.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Conducted regular performance reviews to assess individual team member progress.
Sales Consultant
Chameleon Customer Contact
Redfern, NSW
2019.07 - 2020.03
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maintained relationships with existing donors by providing updates on progress of projects funded by them.
- Participated in meetings with senior staff members to discuss current fundraising objectives.
- Developed and implemented fundraising strategies to meet organizational goals.
Sales Consultant
VMG Global Sydney
Sydney, NSW
2018.10 - 2018.12
- Responded promptly to inquiries from potential donors regarding giving options.
- Provided sales and customer service assistance to walk-in traffic.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Certificate III Early Childhood And Care
Australia Institute of Business And Technology
Blacktown, NSW2026-03
Diploma of Leadership And Management
Strathfield College
Chalmers St, Surry Hills2023-12
Bachelor of Arts - Political Science
Ateneo De Naga University
Philippines2014-03
Skills
- Team Leadership
- Key Performance Indicators ( KPI )
- Sales Expertise
- Goals and Performance
- Staff Training and Development
- SMART Goals
- Performance Evaluations
- Performance Improvement
- Staff Training
Timeline
Early Childhood Educator Assistant
Thinker
2024.08 - 2024.08
Early Childhood Educator Assistant
Thinkers Inq
2024.08 - 2024.08
Team Leader Fundraiser
Xplore Services
2023.03 - Current
Face-to-Face Fundraiser
Nu Agency
2022.03 - 2023.01
Telesales Specialist
Sales Hero
2022.01 - 2022.02
Team Leader Fundraiser
Epiphany
2020.06 - 2020.12
Sales Consultant
Chameleon Customer Contact
2019.07 - 2020.03
Sales Consultant
VMG Global Sydney
2018.10 - 2018.12
Certificate III Early Childhood And Care
Australia Institute of Business And Technology
Diploma of Leadership And Management
Strathfield College
Bachelor of Arts - Political Science
Ateneo De Naga University