Pamela Tolentino
Norwest,New South Wales
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
6
6
years of professional experience
Work History
Team Leader Fundraiser
Xplore Services
Ultimo, New South Wales
03.2023 - Current
- Offered excellent customer service to donors to enhance relationships and increase funding.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Attended fundraising events and conferences to stay informed on industry developments and network.
Early Childhood Educator Assistant
Thinker
Terrey Hills, New South Wales
08.2024 - 08.2024
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Organized activities and resources to promote student engagement in learning.
- Facilitated discussions with students on current topics related to course material.
Early Childhood Educator Assistant
Thinkers Inq
Terrey Hills, New South Wales
08.2024 - 08.2024
- Provided assistance to children with their daily routines and activities.
- Supervised and monitored the safety of children in the classroom environment.
- Assisted teachers in preparing materials for classroom activities.
Face-to-Face Fundraiser
Nu Agency
Surry Hills, NSW
03.2022 - 01.2023
- Researched and identified potential donors
- Used coordination and planning skills to achieve results according to schedule.
- Raised approximately $3,750 in funds during 10 months.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed and trained a team, 3-5 members.
Telesales Specialist
Sales Hero
Chippendale, New South Wales
01.2022 - 02.2022
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to discuss offerings persuasively.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quota.
Team Leader Fundraiser
Epiphany
Red Fern, NSW
06.2020 - 12.2020
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Carried out day-to-day duties accurately and efficiently.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Conducted regular performance reviews to assess individual team member progress.
Sales Consultant
Chameleon Customer Contact
Redfern, NSW
07.2019 - 03.2020
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Maintained relationships with existing donors by providing updates on progress of projects funded by them.
- Participated in meetings with senior staff members to discuss current fundraising objectives.
- Developed and implemented fundraising strategies to meet organizational goals.
Sales Consultant
VMG Global Sydney
Sydney, NSW
10.2018 - 12.2018
- Responded promptly to inquiries from potential donors regarding giving options.
- Provided sales and customer service assistance to walk-in traffic.
- Completed orders and organized product deliveries to meet customer timetables.
Education
Certificate III Early Childhood And Care
Australia Institute of Business And Technology
Blacktown, NSW03-2026
Diploma of Leadership And Management
Strathfield College
Chalmers St, Surry Hills12-2023
Bachelor of Arts - Political Science
Ateneo De Naga University
Philippines03-2014
Skills
- Team Leadership
- Key Performance Indicators ( KPI )
- Sales Expertise
- Goals and Performance
- Staff Training and Development
- SMART Goals
- Performance Evaluations
- Performance Improvement
- Staff Training
Timeline
Early Childhood Educator Assistant
Thinker
08.2024 - 08.2024
Early Childhood Educator Assistant
Thinkers Inq
08.2024 - 08.2024
Team Leader Fundraiser
Xplore Services
03.2023 - Current
Face-to-Face Fundraiser
Nu Agency
03.2022 - 01.2023
Telesales Specialist
Sales Hero
01.2022 - 02.2022
Team Leader Fundraiser
Epiphany
06.2020 - 12.2020
Sales Consultant
Chameleon Customer Contact
07.2019 - 03.2020
Sales Consultant
VMG Global Sydney
10.2018 - 12.2018
Certificate III Early Childhood And Care
Australia Institute of Business And Technology
Diploma of Leadership And Management
Strathfield College
Bachelor of Arts - Political Science
Ateneo De Naga University
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