Pamela Walker
Quakers Hill,NSW
Summary
Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing projects, loves training new team members and sharing tips to succeed. Will contribute to any team with a can-do attitude and a strong list of acquired and learned skill sets and attributes that are fully transferrable and applicable to any organization and business model.
Overview
14
14
years of professional experience
Work History
Operations & Project Coordinator
Crown Wealth Group
10.2019 - Current
- Report to 2 Directors & Shareholders
- Coordinate meetings & events
- Manage the fortnightly Payroll & bimonthly pay to financial advisers
- Preparing and timely submission of accurate statistical reports
- Manage the recruitment and onboarding of new advisers to the license to meet ASIC requirements
- Manage the offboarding of staff and advisers to meet ASIC requirements
- Manage record-keeping & financial accounting
- Respond to a range of inquiries & service requests from 35 licensed financial advisers
- Create and manage bi-monthly financial reports for all licensees and directors
- Senior administrative and operational support for Directors and shareholders
- Develop and maintain working relationships with providers, creditors and stakeholders
- Manage and report on stakeholder and customer satisfaction
- Developed systems and procedures to improve operational quality and team efficiency
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Developed and implemented strategies to maximize licensees' satisfaction
- Identified and resolved unauthorized, unsafe, or ineffective practices to develop innovative sustainable solutions
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Created job files for each project and maintained current data in each file.
- Introduced new methods, practices, and systems to achieve real service standards
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified appropriate technology needs to improve processes and the delivery of outcomes
Finance & Administration Coordinator
The University of Technology Sydney
10.2018 - 10.2019
- Reporting to the Unit Director
- Provide confidential financial coordination & office administration of a unit with 97 staff
- Provide financial accounting support to managers and directors across all subunits at MCU
- Develop and maintain effective stakeholder relationships including suppliers, contractors, corporate and academic staff at all levels with the highest customer service level
- Maintain and file documentation for projects reporting, monitoring and evaluation by managers and directors
- Monitoring, reviewing and making recommendations to improve the whole unit's administrative systems and processes
- Research, plan, coordinate, implement and report on the results of project activities by unit
- Manage, resolve and escalate issues that could affect the achievement of MCU's programs and project objectives
- Support the completion of activities to ensure the accuracy of all financial information
- Work in collaboration with the events team, creative services team and future student team on their projects
- Provide regular updates to the relevant managers and the Director regarding progress and achievement of the projects deadlines & targets
- Careful management of records and databases with accuracy and integrity
- Source, collate and analyse data to prepare reports and briefs with issues and recommendations to the events, future students and creative services units at the end of each month
- Assist with new staff onboarding and all staff training requirements
- Maintained office calendars to track important dates and deadlines
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized
- Created presentations and other materials to support organizational activities
- Created and maintained detailed records of project expenses to accurately predict future budget requirements
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills
- Worked autonomously being accountable for achieved outcomes
Business Admin and Projects Consultant
Pamela Walker
01.2015 - 10.2018
- Supported clients with business admin needs and project coordination requests
- Aligned closely with business owners and employees to gather information and gain insight on their projects objectives, requirements and tools for implementation
- Analysed problematic areas to provide recommendations and solutions
- Assisted with the onboarding of team members with systems training and orientation
- Managed and prioritised multiple project deadlines
- Created and developed detailed work plans to meet business priorities and deadlines
- Devised and implemented processes and procedures to streamline operations
- Maintained database systems to track and analyze operational data
- Created and managed project plans, timelines and budgets from start to finish
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Generated monthly reports detailing findings and recommendations
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed day-to-day development issues.
- Developed monthly reports.
Retention Customer Service Project
Hollard Financial Services- Real Insurance
01.2010 - 01.2015
- Conflict resolution via the management of an estimated 150 complaint calls per day
- Finding all possible financial solutions & alternatives for the client to remain a happy customer of the company
- Managing client profiles and multiple databases to deliver high quality efficient information to internal and external stakeholders during the call
- Resolving and escalated issues as per authorization levels
- Managing administration & accounting platforms to action agreed changes to client policies and the escalation of unresolved issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA, Business Administration -
University of Technology of Sydney
Sydney, NSW12.2024
No Degree - Project Management
University of Technology of Sydney
Sydney, NSW09.2019
Graduate Certificate , Business Administration -
University of Technology of Sydney
Sydney, NSW08.2019
Skills
- Program Administration
- Project Coordination
- Workflow Optimization
- Process Improvement
- Operations Management
- Advanced Training in Microsoft Word, Excel, MS Project & Outlook
- Creative Solutions
- Organizational Skills
- Strategic Planning
- Time Management
- Cross-functional Collaboration
- Multiple Priorities Management
- Deadline Adherence
- Budget Coordination
Character Summary
I am a down to earth, funny, reliable, dependable, punctual worker who puts in the hours to get the job done. I have enjoyed a fruitful career in business and project management making solid friendships and partnerships along the way.
Timeline
Operations & Project Coordinator
Crown Wealth Group
10.2019 - Current
Finance & Administration Coordinator
The University of Technology Sydney
10.2018 - 10.2019
Business Admin and Projects Consultant
Pamela Walker
01.2015 - 10.2018
Retention Customer Service Project
Hollard Financial Services- Real Insurance
01.2010 - 01.2015
MBA, Business Administration -
University of Technology of Sydney
No Degree - Project Management
University of Technology of Sydney
Graduate Certificate , Business Administration -
University of Technology of Sydney
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