Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Pamela Whitehouse

Fitzgibbon,QLD

Summary

Dynamic Business Development Manager with a proven track record at Alcon Laboratories Inc., excelling in sales growth and client relationship management. Skilled in negotiations and team leadership, I successfully educated over 300 optometry practices, driving significant product adoption and enhancing customer satisfaction through strategic training and merchandising initiatives.,

Overview

12
12
years of professional experience

Work History

Business Development Manager

Alcon Laboratories Inc.
04.2019 - 12.2025

Responsible for partnering with and managing a territory of independent optometrists and banner groups (Specsavers, luxottica, Bupa etc) to achieve sales targets and KPI's. (on average around 200 practices) across South East Qld/Bundaberg and Cairns

Merchandising/window displays to promote and increase sales

Meeting assigned sales targets and stategic objective

Liaising with colleagues and fostering of knowledge to increase overall performance

Facilitated training sessions with groups of optometrists to increase knowledge of products

Attended industry events to promote portfolio of products

  • Represented company and promoted products at conferences and industry events.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Implemented pricing strategies

Business Development Manager

Alcon Laboratories Inc.
07.2018 - 04.2019

Visited territory across SE Qld from Gympie to Toowoomba to Tweed Heads (approx 300 optometry practices) to educate and sell in Systane Dry Eye Drops and Contact Lens Solutions

Sell in deals, assure stock to plannogram in Key Accounts

Attend Industry events

  • Built and nurtured relationships with key stakeholders to enhance client satisfaction and loyalty.

Senior Account Manager - Retail

Integria Healthcare, IHC
01.2018 - 07.2018

Responsbile for the targeted growth of 2 state based bannner groups (Livelife and Chempro)

Negotiation and implementation of promotional program

Acceptance of new lines and positioning

Reporting and analysis of growth

Mentoring o fnew sales staff

In addition to account management role

Account Manager - Retail (Qld)

Integria Healthcare, IHC
01.2014 - 06.2018

Responsible for partnering with and managing a territory of banner groups and independent stores to grow distribution and sales for Integria Healthcare brands and independent brands.

Meeting client expectations efficinetly and effectively.

Training and knowledge on major brands including Thompson's and Eagle vitamins and Thursday Plantation and Antipodes.

Merchandising and displays to promote and increase sales

Territory Management and Planning to meet KPI's

Negotiation of discounts, space and product lines

Analysis of sales and strategies to improve performance

Meeting assigned sales target and strategic objectives assigned

Mentoring of new sales staff

Liaising with colleagues and fostering of knowledge to increase team performance

Management of banner groups (Flannerys and Health World with increases year on year).

Negotiation of core lines, discounts and promotional activity

Providing feedback on competitor activity, website, new product ideas

Education

No Degree -

Pimlico High School
Townsville, QLD

Skills

  • Team leadership
  • Business development and planning
  • Customer service
  • Negotiations
  • Salesforce
  • Basic Excel and Powerpoint
  • 7 Habits of Highly Effective People (Franklin Covey)
  • First Things First and What Matters Most Time Management (Frankley Cove)

Accomplishments

Sales Representative Award for Dry Eye - Alcon (2019)

Sales Team of the Year Vision Care - Alcon (2019)

Account Manager of the Year (Australia and New Zealand) Retail 2017

Account Manager of the Year (Retail) 2016

Runner up Account Manager of the Year (Retail) 2015

Crossover to new Website Award (2024/25) - Alcon

Timeline

Business Development Manager

Alcon Laboratories Inc.
04.2019 - 12.2025

Business Development Manager

Alcon Laboratories Inc.
07.2018 - 04.2019

Senior Account Manager - Retail

Integria Healthcare, IHC
01.2018 - 07.2018

Account Manager - Retail (Qld)

Integria Healthcare, IHC
01.2014 - 06.2018

No Degree -

Pimlico High School
Pamela Whitehouse