Pamela Louise McCann

•. Customer Service

• Assisting the owner of the store , with all

Day to day organization of stock and BOH

•. Did all Visual Merchandising on a

Weekly basis

• Managed Store in Managers absence
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Assisting the Manager in the day to day running of the department.
• Excellent Customer service
• supporting and leading the team to achieve department budgets
• Visual merchandising
• Organising and making sure all offers are current
• Management of Department in Managers Absence
• Estructured the menswear Department to run more efficiently
• O have a happy and warm environment

• Resolved customer complaints and adjusted policies to meet changing needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Developed position rotation to support continuous improvement and operator development.

• Collaborated with teammates to create positive environment for customers.
• Assisted with daily opening and closing tasks to maintain clean, neat and organized store.
• Engaged with and acquired new customers to drive new business development.
• Achieved sales goals by implementing targeted selling strategies.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Managed inventory tracking and physical inventory counts to minimize loss.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to achieve levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Greeted and encouraged feedback from customers to implement in-store operational changes.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

• Managed a very successful business with in

Jenners Department Store

• Top concession

• Maintained great clientele