Summary
Overview
Work History
Education
Skills
Certificates And Training
References
Timeline
Generic

Pamella Maia

Inverell

Summary

Seeking a challenging experience where I can apply my skills and experience in a new role and to utilize my leadership skills to help drive growth, empathy, and vision for a progressive organisation.

Overview

9
9
years of professional experience

Work History

Roster Officer

McLean Care
03.2024 - Current
  • Building positive relationships through engagement with relevant stakeholders
  • Creating and maintaining staff rosters in accordance with facility requirements
  • Managing staff availability and leave requests to ensure adequate staffing levels
  • Communicating with staff regarding their rosters and any changes that may occur
  • Monitoring and report on staffing levels to ensure compliance with regulatory requirements and assisting with other administrative tasks as required.

Disabilities Support Worker

Inverell Abilities (IAS)
02.2023 - 03.2024
  • Working with team members to provide care and social support to people in their homes to improve their quality of life
  • Duties include providing personal physical care, assisting with household chores such as cooking and cleaning, and transporting people to social outings and medical appointments.

Youth Worker

Pathfinders
06.2022 - 03.2023
  • Working with team members to deliver Out of Home Care (OOHC) services in either a residential setting and/or supported independent living (SIL) setting to Children and Young People in care
  • Help with shopping, transport, cooking, activities, cleaning, home care.

Café Manager

One23 Café and Restaurant
07.2021 - 03.2022
  • Management and day to day running of front of house, manage inventory levels, receiving, waste control and equipment maintenance and repair, waiting on clientele and supporting staff throughout the shift, training and mentoring of new and existing staff, money handling
  • Cleaning and set up of premises daily, interview of position candidates
  • Planning and daily reporting to director
  • Ensure that all product quality and Café standards are executed and maintained.

Barista - Duty Manager

Shotlab Espresso
08.2019 - 07.2021
  • Welcoming customers, serving customers, money handling, preparing and selling coffee drinks, selling beans and grinding, maintaining supplies, keeping equipment operating, management of inventory and reconciliation at end of each day.

Barista

Cafe Relish
08.2017 - 03.2020
  • Welcoming customers, serving customer, money handling, utilize Impos system, preparing and selling coffee drinks, selling beans and grinding, maintaining supplies, keeping equipment operating, management of inventory, reconciliation at end of each day, roster training, training new staff, cleaning and set up of premises daily.

Barista

Smalltown
02.2017 - 08.2017
  • Welcoming customers, serving customer, till, preparing and selling coffee drinks, selling beans and grinding, maintaining supplies, keeping equipment operating
  • In charge of the coffee section, including staff training, stock control, product supervision and equipment maintenance.

Chef

Market Lane Café
07.2016 - 01.2017
  • Maintenance of the kitchen, food ordering, organization of the food, create special meals for the week, cooking.

Night Manager/Receptionist

Manly Backpackers/Manly Beachside Apartments
07.2016 - 11.2016
  • Greeting, registering, and assigning rooms to guests; answering telephonic and in-person queries related to hotel services and resolving any issues; process guest´s check ins and outs; handle payments through cash, credit cards; maintaining common areas.

Cook

Three Beans Café
03.2015 - 08.2016
  • Maintenance of the kitchen, food ordering, organization of the food, cooking, cleaning and equipment maintenance.

Education

Skillset course, part of CHC33015 Certificate III in Individual Support -

LEAD RTO
Newcastle, NSW
06.2022

Advanced Diploma of Hospitality Management -

Pacific Training Group
Sydney, NSW
01.2021

Advanced Diploma of Leadership and Management -

Australian Pacific College
Manly, NSW
01.2018

Certificate IV in Teaching English to Speakers of Other Languages (TESOL) -

Wentworth Institute
Sydney, NSW
01.2018

Diploma of Project Management Practice -

Australian Pacific College
Manly, NSW
01.2017

Advanced Diploma of Management -

Australian Pacific College
Manly, NSW
01.2015

General English / IELTS -

Navitas English
Manly, NSW
01.2014

Skills

  • Discretion and tact when dealing with personal information
  • Attention to details
  • Analytical and decision making
  • Multi-tasking
  • Excellent communication
  • Problem-solving abilities
  • Active Listening
  • Able to work in a team environment, or autonomously
  • Research and planning
  • Management
  • WH&S representative
  • Scheduling
  • Administrative Support
  • Prioritization
  • Quality Control
  • Customer Service
  • Recordkeeping strengths
  • Project management abilities

Certificates And Training

  • Manual Tasks for Workers from Employers Mutual Limited – EML (Completed 09/11/22)
  • Managing Psychologic Conditions in the Workplace from Employers Mutual Limited – EML (Completed 08/29/22)
  • Injury Management for Workers from Employers Mutual Limited – EML (Completed 08/26/22)
  • Duty of Care for workers from Employers Mutual Limited – EML (Completed 08/08/22)
  • Dealing with Workplace Conflict from Employers Mutual Limited – EML (Completed 08/05/22)
  • Bullying and Harassment for employees from Employers Mutual Limited – EML (Completed 07/23/22)
  • How to help a teammate in distress from Employers Mutual Limited – EML (Completed 07/21/22)
  • Approaching an Employee you are concerned about from Employers Mutual Limited – EML (Completed 07/21/22)
  • Introduction to the Joint Protocol to reduce the contact of young people in residential out-of-home-care with the criminal justice system from Centre for Community Welfare Training (Completed 07/14/22)
  • Substance use in pregnancy from Fostering Growth (Completed 07/13/22)
  • Covid-19 Corona virus prevention from Employers Mutual Limited – EML (Completed 07/08/22)
  • Covid-Safe Workplace from Employers Mutual Limited – EML (Completed 07/08/22)
  • Child Protection from Fostering Growth (Completed 07/06/22)
  • HLTFSE001 – Follow basic food safety practices from Train to Gain RTO 22361 (Completed 06/01/22)
  • HLTAID011 – Provide First Aid (Completed 04/30/22 - Renewal date 04/29/25)
  • Working With Children Check number: WWC2447626E
  • NDISWC number: 69304039
  • Police Check done 11/26/21. Can provide copy if required.

References

  • Alyssa Drew, Manager, IAS Inverell, Inverell, NSW, +61 439029594
  • Tracey Farrugia, Service Coordinator, IAS Inverell, Inverell, NSW, +61 418935343
  • Bianca Sara, Team Leader, Pathfinders, Inverell, NSW, +61 412 349 115
  • Anthony Pearse, Owner, Shotlab Espresso, Newport Beach, Sydney, NSW, +61 419 018 772
  • Tom Pole, Owner, Café Relish, Avalon Beach, Sydney, NSW, +61 402 163 493

Timeline

Roster Officer

McLean Care
03.2024 - Current

Disabilities Support Worker

Inverell Abilities (IAS)
02.2023 - 03.2024

Youth Worker

Pathfinders
06.2022 - 03.2023

Café Manager

One23 Café and Restaurant
07.2021 - 03.2022

Barista - Duty Manager

Shotlab Espresso
08.2019 - 07.2021

Barista

Cafe Relish
08.2017 - 03.2020

Barista

Smalltown
02.2017 - 08.2017

Chef

Market Lane Café
07.2016 - 01.2017

Night Manager/Receptionist

Manly Backpackers/Manly Beachside Apartments
07.2016 - 11.2016

Cook

Three Beans Café
03.2015 - 08.2016

Skillset course, part of CHC33015 Certificate III in Individual Support -

LEAD RTO

Advanced Diploma of Hospitality Management -

Pacific Training Group

Advanced Diploma of Leadership and Management -

Australian Pacific College

Certificate IV in Teaching English to Speakers of Other Languages (TESOL) -

Wentworth Institute

Diploma of Project Management Practice -

Australian Pacific College

Advanced Diploma of Management -

Australian Pacific College

General English / IELTS -

Navitas English
Pamella Maia