Seeking a challenging experience where I can apply my skills and experience in a new role and to utilize my leadership skills to help drive growth, empathy, and vision for a progressive organisation.
Overview
9
9
years of professional experience
Work History
Roster Officer
McLean Care
03.2024 - Current
Building positive relationships through engagement with relevant stakeholders
Creating and maintaining staff rosters in accordance with facility requirements
Managing staff availability and leave requests to ensure adequate staffing levels
Communicating with staff regarding their rosters and any changes that may occur
Monitoring and report on staffing levels to ensure compliance with regulatory requirements and assisting with other administrative tasks as required.
Disabilities Support Worker
Inverell Abilities (IAS)
02.2023 - 03.2024
Working with team members to provide care and social support to people in their homes to improve their quality of life
Duties include providing personal physical care, assisting with household chores such as cooking and cleaning, and transporting people to social outings and medical appointments.
Youth Worker
Pathfinders
06.2022 - 03.2023
Working with team members to deliver Out of Home Care (OOHC) services in either a residential setting and/or supported independent living (SIL) setting to Children and Young People in care
Help with shopping, transport, cooking, activities, cleaning, home care.
Café Manager
One23 Café and Restaurant
07.2021 - 03.2022
Management and day to day running of front of house, manage inventory levels, receiving, waste control and equipment maintenance and repair, waiting on clientele and supporting staff throughout the shift, training and mentoring of new and existing staff, money handling
Cleaning and set up of premises daily, interview of position candidates
Planning and daily reporting to director
Ensure that all product quality and Café standards are executed and maintained.
Barista - Duty Manager
Shotlab Espresso
08.2019 - 07.2021
Welcoming customers, serving customers, money handling, preparing and selling coffee drinks, selling beans and grinding, maintaining supplies, keeping equipment operating, management of inventory and reconciliation at end of each day.
Barista
Cafe Relish
08.2017 - 03.2020
Welcoming customers, serving customer, money handling, utilize Impos system, preparing and selling coffee drinks, selling beans and grinding, maintaining supplies, keeping equipment operating, management of inventory, reconciliation at end of each day, roster training, training new staff, cleaning and set up of premises daily.
Barista
Smalltown
02.2017 - 08.2017
Welcoming customers, serving customer, till, preparing and selling coffee drinks, selling beans and grinding, maintaining supplies, keeping equipment operating
In charge of the coffee section, including staff training, stock control, product supervision and equipment maintenance.
Chef
Market Lane Café
07.2016 - 01.2017
Maintenance of the kitchen, food ordering, organization of the food, create special meals for the week, cooking.
Night Manager/Receptionist
Manly Backpackers/Manly Beachside Apartments
07.2016 - 11.2016
Greeting, registering, and assigning rooms to guests; answering telephonic and in-person queries related to hotel services and resolving any issues; process guest´s check ins and outs; handle payments through cash, credit cards; maintaining common areas.
Cook
Three Beans Café
03.2015 - 08.2016
Maintenance of the kitchen, food ordering, organization of the food, cooking, cleaning and equipment maintenance.
Education
Skillset course, part of CHC33015 Certificate III in Individual Support -
LEAD RTO
Newcastle, NSW
06.2022
Advanced Diploma of Hospitality Management -
Pacific Training Group
Sydney, NSW
01.2021
Advanced Diploma of Leadership and Management -
Australian Pacific College
Manly, NSW
01.2018
Certificate IV in Teaching English to Speakers of Other Languages (TESOL) -
Wentworth Institute
Sydney, NSW
01.2018
Diploma of Project Management Practice -
Australian Pacific College
Manly, NSW
01.2017
Advanced Diploma of Management -
Australian Pacific College
Manly, NSW
01.2015
General English / IELTS -
Navitas English
Manly, NSW
01.2014
Skills
Discretion and tact when dealing with personal information
Attention to details
Analytical and decision making
Multi-tasking
Excellent communication
Problem-solving abilities
Active Listening
Able to work in a team environment, or autonomously
Research and planning
Management
WH&S representative
Scheduling
Administrative Support
Prioritization
Quality Control
Customer Service
Recordkeeping strengths
Project management abilities
Certificates And Training
Manual Tasks for Workers from Employers Mutual Limited – EML (Completed 09/11/22)
Managing Psychologic Conditions in the Workplace from Employers Mutual Limited – EML (Completed 08/29/22)
Injury Management for Workers from Employers Mutual Limited – EML (Completed 08/26/22)
Duty of Care for workers from Employers Mutual Limited – EML (Completed 08/08/22)
Dealing with Workplace Conflict from Employers Mutual Limited – EML (Completed 08/05/22)
Bullying and Harassment for employees from Employers Mutual Limited – EML (Completed 07/23/22)
How to help a teammate in distress from Employers Mutual Limited – EML (Completed 07/21/22)
Approaching an Employee you are concerned about from Employers Mutual Limited – EML (Completed 07/21/22)
Introduction to the Joint Protocol to reduce the contact of young people in residential out-of-home-care with the criminal justice system from Centre for Community Welfare Training (Completed 07/14/22)
Substance use in pregnancy from Fostering Growth (Completed 07/13/22)