FNB SERVICES
PAMPHA BISWA
Maroosh Restaurant
Perth,WA
3
Years of experience
Customer-focused hospitality professional with hands-on experience in front office guest services and restaurant operations. Supports guest enquiries, reservations, complaints, order processing, billing, and payments with accurate service delivery. Known for clear communication, teamwork, and reliable Microsoft Office use in fast-paced environments.
Work History
Restaurant Team Member
3 Months- Welcomed customers and assisted with front-of-house service, including check-in and seating.
- Provided friendly service, resolved customer questions, and ensured smooth restaurant operations.
- Took orders accurately, relayed requests to relevant team members, and followed up on service needs.
- Operated point-of-sale system for accurate order entry and payment processing.
- Created customer bills to facilitate payment processing. and supported questions about orders and payments.
- Handled customer inquiries over the phone to provide information effectively. promptly and handled inquiries from customers courteously.
- Prepared dine-in tables and maintained clean, organized dining areas.
- Followed food safety procedures during preparation and sanitation tasks.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
Food and Beverage Service Associate
3 Years 6 Months- Welcomed guests and answered enquiries while delivering professional service in busy hotel restaurant.
- Delivered high-quality customer service to support customer satisfaction.
- Resolved customer concerns to ensure positive guest experience.
- Managed customer complaints effectively to enhance overall guest experience. in professional manner.
- Logged and relayed customer orders accurately, supporting kitchen colleagues with timely service.
- Prepared customer bills, handled service requests, and supported accurate payment processing.
- Collaborated with team members on service tasks, maintaining organized and professional work area.
- Coordinated service operations with housekeeping, front office, and kitchen teams for seamless guest experience.
- Followed safety, hygiene, and hospitality procedures during daily operations.
on job trainee
3 Months- Supported Radisson Blu guest service standards across front desk and lobby operations.
- Facilitated smooth check-in and check-out processes while providing room information to enhance guest experience.
- Delivered attentive service to customers through face-to-face and phone interactions, ensuring a positive stay.
- Addressed customer requests and inquiries promptly to elevate overall satisfaction.
- Worked with housekeeping to verify room readiness and cleanliness.
- Delivered food and beverage service following hotel presentation standards.
- Attended training sessions and meetings to learn new information and build personal skills.
Internship Student
1 Month- Created promotional materials, including brochures, flyers, and catalogs, to effectively communicate program offerings.
- Assisted with organization of conferences, seminars, and workshops.
- Collaborated with teams to support goals and build experience.
- Coordinated support tasks among staff and volunteers.
- Worked closely with human resources to support employee management and organizational planning.
- Helped maintain applicant tracking systems and recruiting metrics.
- Shadowed staff and learned advanced work processes.
- Prepared notices, letters, and basic office materials.
Education
Bachelor - Hotel Management and Tourism
Master - Human Resource Management
Skills
Reservations and guest check-in
Front-desk support
Front office operations
Customer service excellence
Service issue resolution
Order accuracy
Payment handling
Service coordination
Time management and prioritization
Team collaboration
Attention to detail
English communication skills
Microsoft Office proficiency
Customer communication
HOSPITALITY TRAINING
- Hospitality Trainee | Radisson Blu, Greater Noida, India | December 2019 – March 2020
- Completed rotational training across front desk, housekeeping, food and beverage, concierge and kitchen operations.
- Supported guest check-in/check-out, reservations, enquiries and the provision of information about hotel services.
- Assisted with guest requests and travel arrangements while communicating with relevant hotel departments.
- Supported inventory checks, supply restocking and housekeeping standards as part of operational training.
- Hospitality Trainee | Como Uma, Paro, Bhutan | July 2019 – August 2019
- Gained practical exposure to front-office and guest-service procedures in a hotel environment.
- Assisted with guest enquiries and service requests while maintaining professional hospitality standards.
Disclaimer
Note: Maroosh Restaurant employment dates and the exact job title have been left for confirmation. The original resume lists the Master of Human Resource Management as ongoing; update this to the correct completion status before submitting.
Timeline
Restaurant Team Member
Maroosh Restaurant
12.2025 - 03.2026Read More
Food and Beverage Service Associate
Lemon Tree Hotel
06.2020 - 12.2023Read More
on job trainee
radisson blu
12.2019 - 03.2020Read More
Internship Student
Como uma paro
07.2019 - 08.2019Read More
Northern Institute For Integrated Learning in Management
Bachelor from Hotel Management and Tourism
Read More
Murdoch University
Master from Human Resource Management
Read More