Panan Dotsungnoen
Box Hill South,VIC
Summary
Proven leader in housekeeping with a track record at Mantra Hospitality, adept at managing teams to exceed cleanliness and customer service standards. Excelled in fast-paced environments, significantly reducing guest complaints through meticulous attention to detail and fostering a team-oriented atmosphere. Skilled in training staff and ensuring quality control, demonstrating both hard and soft skills essential for hospitality excellence.
Overview
7
7
years of professional experience
Work History
Housekeeping Supervisor
Mantra Hospitality (Accor Hotels) Pty Ltd
02.2021 - Current
- Manage housekeeping team, ensuring deadlines are met for room delivery and quality control is achieved.
- Manage staff roster ensuring dynamic staffing requirements are met.
- Manage hotel amenities including laundry, minibar and room amenities.
- Manage hotel customer expectations, including face to face issue resolutions with hotel customers.
Housekeeping Team Leader
Mantra Hotels Pty Ltd
01.2017 - 02.2021
- Manage daily workflow, ensuring scheduled hotel rooms would be available for sale as required.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
- Reduced guest complaints with proactive communication and addressing issues promptly.
- Mentor team members to ensure quality outcomes and positive team environment.
Education
Certificate III - Health Services Assistance
Box Hill Institute of TAFE
Box Hill, VIC07.2018
Skills
- Ability to create a great team environment producing quality outcomes
- Ability to work in a fast paced environment with clarity
- Attention to detail and passion for quality control
- Customer service-focused
Timeline
Housekeeping Supervisor
Mantra Hospitality (Accor Hotels) Pty Ltd
02.2021 - Current
Housekeeping Team Leader
Mantra Hotels Pty Ltd
01.2017 - 02.2021
Certificate III - Health Services Assistance
Box Hill Institute of TAFE
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