Open To Work
Pandora Chippindall
Coffs Harbour,NSW
Summary
Results-oriented entertainment professional with expertise in customer service and event coordination. Specializes in conflict resolution and team collaboration to enhance guest experiences while ensuring operational efficiency. Committed to troubleshooting and delivering effective solutions that meet guest needs and elevate event management.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Entertainment Staff Member
Oppy Entertainment
Coffs Harbour
04.2020 - Current
- Provided exceptional customer service to enhance guest experiences at entertainment events.
- Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
- Managed audio-visual equipment during events, including setting up microphones, speakers and video screens.
- Ensured that all safety guidelines were followed during events.
- Responded to guest inquiries, delivering knowledgeable customer service about services offered by entertainment facility.
- Troubleshot issues during events, maintaining smooth operations and enhancing overall attendee experience.
- Provided feedback to event organizers on attendee experiences and potential improvements.
- Engaged with attendees, creating a welcoming and positive event experience.
- Answered questions about game rules and establishment policies.
- Tended to patrons with special needs by offering additional assistance.
Proprietor
Healing with Hounds
Coffs Harbour
01.2018 - Current
- Delivered knowledgeable and friendly service to resolve customer issues promptly.
- Identified and addressed customer needs, increasing overall satisfaction.
- Proposed innovative ideas that enhanced team performance and outcomes.
- Engaged customers through effective interpersonal skills, fostering positive interactions.
- Completed daily tasks with accuracy and efficiency, ensuring smooth operations.
- Implemented creative solutions for customer challenges, exceeding customer expectations.
- Provided exceptional service in face-to-face and phone communications.
Restaurant Hostess
Novotel Pacific Bay
Coffs Harbour
03.2012 - 11.2018
- Greeted guests warmly upon arrival to ensure a welcoming atmosphere.
- Managed reservations effectively using the restaurant's booking system.
- Coordinated seating arrangements to optimize dining flow and guest comfort.
- Assisted servers by communicating special requests from guests promptly.
- Handled guest inquiries and complaints with professionalism and care.
- Collaborated with kitchen staff to manage wait times during peak hours.
- Maintained cleanliness and organization of the host area for efficiency.
- Trained new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Balanced cash register at end of shift according to established procedures.
- Upsold appetizers, drinks, desserts. when appropriate.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Science - Counseling Psychology
ACAP
Brisbane, QLD11-2027
Diploma - Hospitality Management
Macleay College
Sydney, NSW11-1993
Skills
- Event coordination
- POS system operation
- Point of sale operation
- Order taking
- Espresso machine operations
- Product upselling
- Multitasking and organization
- Cleanliness
- Customer service excellence
- Conflict resolution
- Team collaboration
- Communication skills
- Problem identification
- Friendly and outgoing
- Multitasking and organization
Certification
Barista qualified
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$450/hr - $1000/hrTimeline
Entertainment Staff Member
Oppy Entertainment
04.2020 - Current
Proprietor
Healing with Hounds
01.2018 - Current
Restaurant Hostess
Novotel Pacific Bay
03.2012 - 11.2018
Bachelor of Science - Counseling Psychology
ACAP
Diploma - Hospitality Management
Macleay College