Panha Sean
Noble Park,VIC
Summary
Dynamic professional with a proven track record in banking sector, excelling in customer relationship management and conflict resolution. Demonstrated ability to exceed sales goals by leveraging strong interpersonal skills and a friendly demeanour. Adept at fostering positive customer experiences and contributing to team success through effective collaboration. Achieved significant customer satisfaction, enhancing loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Barista
Toffee Cafe
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Front of House Employee
Frankston Thai Hut
04.2023 - 01.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
Relationship Manager
ABA Bank
07.2021 - 11.2022
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Monitored customer feedback and generated reports to identify areas of improvement.
Customer Service Representative
ABA Bank
07.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
MBA - Business Analytics
Torrens University Australia
Melbourne, VIC10.2026
BBA - Finance And Banking
University of Cambodia
Phnom Penh, Cambodia 12.2020
Skills
- Friendly and outgoing
- Team Player
- Opening and closing duties
- Adaptive and creative
- Conflict Resolution
Languages
English
Full Professional
Cambodian
Native or Bilingual
Timeline
Barista
Toffee Cafe
02.2024 - Current
Front of House Employee
Frankston Thai Hut
04.2023 - 01.2024
Relationship Manager
ABA Bank
07.2021 - 11.2022
Customer Service Representative
ABA Bank
07.2018 - 07.2021
MBA - Business Analytics
Torrens University Australia
BBA - Finance And Banking
University of Cambodia
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