Summary
Overview
Work History
Skills
Timeline
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Pania Lochhead-Childs

Collie,WA

Summary

Knowledgeable Receptionist Administrator with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing client satisfaction. Demonstrated skills in multitasking and effective communication.


Overview

20
20
years of professional experience

Work History

Receptionist Administrator

Belong at Home - Southwest Aged Care Provider
11.2024 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and Clients professionally and provided friendly, knowledgeable assistance.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Scheduled volunteers for MOW's
  • Scheduled volunteers for Client Transports.
  • Accounts receivable - Clients account queries, payments and following up overdue accounts.

Office Administration Manager

Craddock Farms Ltd
04.2005 - 05.2024
  • Managed customers orders, contacted stockists to ensure times and orders are accurate for delivery from Freight companies.
  • Entered orders into Freight companies portal's for delivery and maintaining a professional relationship with Freight companies when processing disputes and claims.
  • Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
  • Managed employee's hours, processed payroll. Monitor aged debtors, day to day processing of accounts receivable and payable.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Skills

  • Reception management
  • Multi-line phone operation
  • Appointment setting
  • Payment collection
  • Document scanning and digitization
  • Document management
  • Client relations
  • Appointment scheduling
  • Office equipment maintenance
  • Data entry
  • Administration and operations
  • Scheduling

Timeline

Receptionist Administrator

Belong at Home - Southwest Aged Care Provider
11.2024 - Current

Office Administration Manager

Craddock Farms Ltd
04.2005 - 05.2024

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Pania Lochhead-Childs