PANKAJ
House Number 1129, Sector 28 B ,Chandigarh
Summary
Understanding Customer Care Executive experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Overview
5
5
years of professional experience
Work History
Customer Care Executive, EasyJet Airlines
Teleperformance
06.2022 - 04.2023
- Worked with easyJet airlines as a customer care executive
- Communicated with customers to identify needs and expectations.
- In this process we worked on two software named Eres and KANA to solve the customer queries.
- Helped large volume of customers every day and focus on customer satisfaction.
- Maintained and managed customer claim forms in which they are claiming their expenses.
- Kept accurate records of all customer interactions and transactions.
- Defined clear targets and objectives and communicated to other team members.
Technical Supervisor
Friends Associates
12.2020 - 05.2021
- Reviewing tender documents, scope of works, checking the feasibility for qualification, financial criteria, presentations, risk matrix, information’s to top management to get approval for bidding
- Site investigation, preparing logistics plan, Bulk materials source nearby and attending pre bid meetings & seeking clarifications from clients
- Getting through the contract terms and conditions, liquidity damages, performance guarantee, bank guarantee requirements, payment terms and special conditions, taxes and duties
- Preparing of technical & commercial bids as per the tender requirements
- Checking the sites where work is awarded and Manage the all work as directed by the Senior Incharge.
Skilled Testing Engineer
Bharat Electronics Limited,
12.2019 - 03.2020
- Worked in project named Real Time Information System (RTIS).
- In this Project worked on operating system Linux.
- Supervise the all field engineers of different locations and solve the problems regarding the software upgrade, server errors.
- Design and build the linux based services.
- Diagnose system operational problems quickly.
- Identified issues, analyzed information and provided solutions to problems.
Skilled Testing Engineer
BHARAT ELECTRONICS LIMITED
08.2018 - 12.2018
- Worked in a project named Voter Verified Paper Audit Trial (VVPAT).
- In this project worked on software named INDRIYA.
- Through this software we checked the sensors that used in the VVPAT machine.
- Obtained components, supplies and equipment to support testing.
- Tested hardware and software within environment prior to release to production.
Education
B.E. - Electrical Engineering
University Institute of Engineering
Chandigarh University05.2017
Diploma - Electrical Engineering
GGS Kharar
Gharuan, Punjab05.2014
12th -
Govt Model Sr. Secondary High School
Sector 19 C Chandigarh03.2010
10th -
Govt Model High School Sector
Sector 26 Chandigarh03.2008
Skills
- Software/Tools
- MS Office(MS-Word/Power point/MS Excel)
- Windows XP
- Windows 8
- Windows 7
- Windows 10
- Certification in Basic of Computer Applications
Travelling, Trekking, Playing Snooker
Travelling gives me a good opportunity to learn lot about the historical, religious things and i visit to see cultural places.
Trekking is an adventure sport it is considered as hobby and an adventure. It is very good for both the aspect of your health that is physical health and mental health.
Languages
English
Hindi
Punjabi
Timeline
Customer Care Executive, EasyJet Airlines
Teleperformance
06.2022 - 04.2023
Technical Supervisor
Friends Associates
12.2020 - 05.2021
Skilled Testing Engineer
Bharat Electronics Limited,
12.2019 - 03.2020
Skilled Testing Engineer
BHARAT ELECTRONICS LIMITED
08.2018 - 12.2018
B.E. - Electrical Engineering
University Institute of Engineering
Diploma - Electrical Engineering
GGS Kharar
12th -
Govt Model Sr. Secondary High School
10th -
Govt Model High School Sector
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