Summary
Overview
Work History
Skills
Accomplishments
Academic Qualification
Projects
Languages
Timeline
Generic

Pankaj Kothiyal

Hobart,TAS

Summary

Seeking a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative, and flexible. I am versatile and responsible with three plus years of experience in retail and customer service. I am a solid team player with a positive attitude. A dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Employer Solutions Specialist

Insignia Financial
Hobart, TAS
06.2023 - Current
  • Identified customer needs and provided tailored solutions to meet them.
  • Collaborated with other departments to ensure successful project completion.
  • Evaluated current processes and identified areas of improvement.
  • Maintained up-to-date knowledge of product features, pricing plans, warranties.
  • Set up appointments for additional support.
  • Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Business Co-Ordinator

Tech Mahindra Limited
  • Processing monthly payroll inputs offshore and onsite
  • Leave Encashment for repatriation and exit cases
  • Mapping/creating holiday schedule, work schedules as per project
  • Query management on LMS related
  • Tracked and ensured the quality of resolution provided to the associate by regular reviews
  • Monthly closing balance validation with finance team
  • Working with the development team on the Business Requirement Document to implement it to work on technical issues
  • Working with team UAT (Automation Testing) on new Customer Requirements
  • Handled a key role for all internal and external audits
  • Connecting with all associates travelling from one country to another as well as one state to another for documentation before and after the travel
  • To connect with the Associate and all the other stake holders (Payroll, Joining, Background verification, Compensation & Benefits Team and Business HR) for smooth Transfer and transition
  • To issue the Transfer letters, based on the category
  • To create and update the new location, work schedule and holiday list of the associates on the tool upon the transfer
  • Advice for Payroll processing of the associates transferred based on the new location and new country for Onsite associates
  • Connecting with the associate and respective Regional HRs for faster resolution of queries
  • Handling Absconding process on following organization norms
  • Exit Clearance, Inputs for Full and Final Settlement and Exit Separations
  • Point of contact for Business HRs on associate's queries and for exit associates
  • Processing & Recoveries of Full and Final Settlement
  • Checking quality of HUB tickets and resolving Exit associate queries
  • Providing Resignation Acceptance Letters, Experience letter, Relieving and Service Letters
  • Finding out reasons for delay in SLA (service level agreement)
  • Working with leaders and process owners on design of automation process
  • Tracking and ensuring the quality of resolution provided to the associates by regular reviews
  • Preparing the weekly and monthly reports to track the status and share the same with the leaders for further reviews
  • Processing monthly payroll inputs & benefits incorporate the changes pertaining to salary and submission of the same to Finance team for further salary processing
  • Validating & ensuring accuracy in PeopleSoft
  • Handled Global Mobility change management.

Store team member

Woolworths
  • Handled products and equipment in accordance with safety and sanitation guidelines
  • Broke down heavy pallet loads of cases and boxes
  • Served shoppers in a prompt, courteous and friendly manner
  • Praised by management by being a fast and efficient worker, requiring little supervision.

Console operator

United Petrol Station
  • Handled multiple customers simultaneously in fast-paced retail environment
  • Built and maintained effective relationships with peers and upper management
  • Processed all sales transactions accurately and in a timely fashion
  • Maintained cleanliness and presentation of stock room and production floor.

Skills

  • Tally 90, C, C
  • Microsoft Office 365 - Word, Excel, PowerPoint
  • Good verbal and communication skills
  • Adaption to new environment
  • Quick grasping and self-learner
  • Keen in learning new things and able to work in a team
  • Hard work, dedication and commitment towards task taken
  • Flexible in accordance with the environment
  • Innovative, Confident and Genuine
  • Salesforce CRM experience
  • Incoming Call Management
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking
  • Customer Communication and Empathy

Accomplishments

Achieved "PAT ON BACK" award within six months in Tech Mahindra by 'IBU' head for working effectively under LOCATION creation and Location change process as delivery excellence for 20,000 associates in a day.

Academic Qualification

  • Master of Professional Accounting (Business Management) 2018 - 2021.
  • Bachelor of Business Administration (2013 - 2016).

Projects

Mini project: Project on "impact of capital structure of sme's" (finance) at NSIC.

Languages

English
Professional
Hindi
Native/ Bilingual
Telugu
Professional

Timeline

Employer Solutions Specialist

Insignia Financial
06.2023 - Current

Business Co-Ordinator

Tech Mahindra Limited

Store team member

Woolworths

Console operator

United Petrol Station

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Pankaj Kothiyal