Pankaj Kumar
Cleveland,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Support Worker
NDIS Private Company
Cleveland, QLD
09.2023 - Current
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Transported client to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
Rideshare Driver
Uber
Brisbane, QLD
01.2020 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Processed payments for rides and provided accurate change when necessary.
Professional Taxi Driver
Yellow Cabs
Brisbane, QLD
11.2018 - 01.2020
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
Supervisor of Factory Operations
Queensland Salads
Brisbane, QLD
03.2016 - 11.2018
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Implemented cost-saving measures throughout the production process, leading to significant reductions in overhead expenses without compromising product quality or worker satisfaction.
- Supervised ongoing daily production phases.
- Managed staff hiring, training and supervision.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw loading and unloading of packages in warehouse.
Education
Certificate III - Individual Support
Advanced Education Australia
QLD 02.2018
Masters In Business Management - Management Information Systems
Lovely Professional University
India01.2007
Skills
- Health and safety awareness
- Confidentiality and Privacy
- Behavioral support
- Cleaning and sanitizing
- Transportation Assistance
- Documentation abilities
- Professional boundaries
- Cultural Sensitivity
- Clean Driving Record
- Budgeting and financial management
Languages
Punjabi
Elementary
Timeline
Support Worker
NDIS Private Company
09.2023 - Current
Rideshare Driver
Uber
01.2020 - Current
Professional Taxi Driver
Yellow Cabs
11.2018 - 01.2020
Supervisor of Factory Operations
Queensland Salads
03.2016 - 11.2018
Certificate III - Individual Support
Advanced Education Australia
Masters In Business Management - Management Information Systems
Lovely Professional University