Pankaj Kumar Sah
Summary
A proactive and resourceful IT Support Technician with a Bachelor's degree in Business Information Systems from AIH Institute. Experienced in providing efficient technical support and troubleshooting across hardware, software, and network systems. Adept at diagnosing issues, implementing solutions, and enhancing system performance. Skilled in customer service, delivering user-friendly assistance, and improving technical workflows. Strong communication and problem-solving abilities, with a passion for leveraging technology to improve business operations and drive productivity.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Speedway
Westmead, NSW
07.2021 - Current
- Efficiently managed daily operations, including monitoring fuel levels and inventory to ensure availability and proper storage.
- Operated point-of-sale (POS) systems to process customer transactions, including fuel sales, in-store purchases.
- Provided exceptional customer service, assisting customers with inquiries, resolving complaints, and offering product recommendations.
- Maintained a clean and organized work area, ensuring a safe and welcoming environment for customers.
- Monitored security cameras and reported suspicious activities to management, contributing to a safe and secure premises.
- Coordinated with suppliers and delivery personnel to manage stock levels and order fuel and merchandise as needed.
Trained new employees on POS systems, safety protocols, and customer service practices.
IT Field Support Technician
Active IT
North Strathfield, NSW
07.2022 - 03.2023
Configured IP addresses for new workstations and troubleshooted network problems.
Troubleshot network connectivity problems for local and remote users.
Collaborated with external vendors when necessary to resolve complex technical issues.
Education
Bachelor Of Business Information System
Australian Institute Of Higher Education
Townhall, Sydney04-2023
Skills
Skills
Technical Skills:-
Troubleshooting & Diagnostics: Expert in
identifying and resolving hardware, software,
and network issues efficiently
Operating Systems & Software: Proficient in
Windows, macOS, and Linux environments,
including installation, configuration, and
maintenance
Network Administration: Experienced in
managing and troubleshooting networks,
including LAN/WAN, routers, switches, and
firewalls
System Administration: Skilled in managing
servers, user accounts, and permissions using
Active Directory and other management
Remote Support: Proficient in providing remote
assistance using tools like TeamViewer,
Remote Desktop, and VPN configurations
Soft Skills:-
Communication: Strong verbal and written communication skills, able to explain
technical concepts to non-technical users clearly
Customer Service: Excellent customer service skills,
focused on providing a positive user experience and timely support
Problem-Solving: Analytical thinker with a methodical approach to troubleshooting and resolving complex technical issues
Team Collaboration: Effective team player, able to work collaboratively with colleagues and other departments to achieve common goals
Languages
English,Hindi,Nepali
Professional
Affiliations
- Fitness and Wellness Advocate
Regularly participate in yoga and meditation classes to maintain physical and mental well-being. This practice has helped me develop a calm and focused demeanor, which is beneficial when handling challenging customer interactions and maintaining composure in high-pressure situations.
Custom
Committed to continuous growth and learning, I regularly attend workshops, webinars, and online courses to stay updated on the latest trends and best practices in customer service and communication. This proactive approach ensures that I bring fresh ideas and innovative solutions to the workplace, enhancing both customer satisfaction and team dynamics.
Accomplishments
Volunteer IT Support for Non-Profits Provide technical assistance and training to community organizations, helping them enhance their technological capabilities.
References
References available upon request.
Timeline
IT Field Support Technician
Active IT
07.2022 - 03.2023
Customer Service Representative
Speedway
07.2021 - Current
Bachelor Of Business Information System
Australian Institute Of Higher Education
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