Paola Andrea
St Kilda,VIC
Summary
Dynamic and results-oriented professional with extensive experience in high-pressure hospitality environments, notably at Bar Dembere Colombia. Excelled in customer engagement and multitasking proficiency, significantly enhancing dining experiences through exceptional service and effective team collaboration. Demonstrated adaptability and strong interpersonal skills, ensuring customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Host
Bar Dembere Colombia
01.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Restaurante Pituca En Madrid
07.2023 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Pregrado - Comunicación Social
Univerdad Minutos De Dios
Colombia 11.2020
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Reservation management
- Customer engagement
- Task prioritization
- Sales strategies
- Strong interpersonal skills
- Interactive communication skills
Timeline
Host
Bar Dembere Colombia
01.2024 - 10.2024
Waitress
Restaurante Pituca En Madrid
07.2023 - 01.2024
Pregrado - Comunicación Social
Univerdad Minutos De Dios
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