Paola Arrigo
Summary
To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, problem-solving skills and career development.
Excelled in client service and student support, significantly enhancing customer satisfaction. Skilled in staff training and development, fostering a culture of high performance and collaboration.
Strong leader and problem-solver dedicated to streamlining operations to enhance customer satisfaction. Uses independent decision-making skills and sound judgment to positively impact company success.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on and added responsibilities to meet team goals and enhance personal skill set.
Overview
9
9
years of professional experience
Work History
Director- Myotherapist / Pilates Instructor
Myo Movement Myotherapy & Pilates
Hoppers Crossing, VIC
10.2018 - 08.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Head of Massage and Lecturer/ Assessor
VFA Learning
Melbourne CBD & Geelong, VIC
02.2015 - 12.2021
- Analysed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualised training plans to achieve staff and student readiness.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Adapted quickly to shifting educational landscapes during remote learning periods, leveraging digital tools to engage students via virtual platforms while maintaining a high level of academic standards.
- Partnered with faculty members on curriculum development projects incorporating real-world applications and employer expectations.
- Preparing, developing and adjusting student placement logbooks.
- Developed strong relationships with local organisations to secure student placement opportunities for students.
- Served as liaison between general education teachers and special education staff to facilitate collaboration on student support plans.
Education
Diploma - Remedial Massage
RMIT University
Melbourne, VIC12.2010
Advanced Diploma - Advanced Diploma of Myotherapy
RMIT University
Melbourne, VIC12.2011
Certificate IV - Training And Assessment
CBD College
Melbourne2014
Certificate IV - Pilates
Breathe Education
Melbourne, VIC2018
Diploma - Clinical Pilates
Breathe Education
Melbourne, VIC2019
Certificate IV - TAEASS502- Design And Develop Assessment Tool
TAE Training Academy
Melbourne, VIC2019
Skills
- Client Service
- Verbal and written communication
- Small business operations
- Bookkeeping/ banking
- Business Administration / oversight
- Appointment Scheduling
- Team Leadership
- Staff hiring
- Staff training/ development
- Relationship Building
- Organisational and Time Management
References
Kiara Ebbage
0438 336 324
Jessica Pace
0428 484 502
Timeline
Director- Myotherapist / Pilates Instructor
Myo Movement Myotherapy & Pilates
10.2018 - 08.2023
Head of Massage and Lecturer/ Assessor
VFA Learning
02.2015 - 12.2021
Diploma - Remedial Massage
RMIT University
Advanced Diploma - Advanced Diploma of Myotherapy
RMIT University
Certificate IV - Training And Assessment
CBD College
Certificate IV - Pilates
Breathe Education
Diploma - Clinical Pilates
Breathe Education
Certificate IV - TAEASS502- Design And Develop Assessment Tool
TAE Training Academy