Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paola Campos

Bexley,Nueva Gales del Sur

Summary

Dynamic Shift Leader at Guzman y Gomez with proven expertise in staff training and customer service. Adept at enhancing team productivity and resolving conflicts effectively. Recognized for maintaining high sanitation standards and ensuring operational excellence during peak hours. Committed to driving revenue growth through exceptional team leadership and attention to detail.

Overview

9
9
years of professional experience

Work History

Shift Leader

Guzman y Gomez
Mount Annan, NSW
11.2023 - Current
  • Led team to ensure smooth daily operations during peak hours.
  • Trained new staff on food safety and customer service standards.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Coordinated shift schedules to maintain adequate staffing levels.
  • Assisted in preparing food items according to company recipes and guidelines.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Delegated tasks to employees and monitored activities and task completion.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.

Merchandiser

Detergentes Ltda
Bucaramanga , Colombia
12.2021 - 09.2023
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Printed labels and tags for for-sale merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Merchandise Stocker

La Colombo Alemana
Bucaramanga, Colombia
03.2019 - 12.2020
  • Maintained cleanliness and order in stock areas to promote safety.
  • Stocked merchandise to ensure organized and accessible displays.
  • Ensured product labels were visible and correctly placed on shelves.
  • Supported customers by locating products within the store layout.
  • Assisted customers with locating desired items throughout the store.

Sales Assistant

La Fazenda
Bucaramanga , Colombia
03.2017 - 09.2019
  • Assisted customers with product selection and inquiries.
  • Processed sales transactions using point-of-sale systems.
  • Maintained merchandise displays for visual appeal and organization.

Education

Bachelor of Science - Marketing And Business Management Technology

Unidades Tecnológicas De Santander
Bucaramanga, Col
06-2023

Some College (No Degree) - Advance Diploma of Information

NVR Education Australia
Sydney, NSW

Skills

  • Staff training
  • Customer service
  • Shift scheduling
  • Attention to detail
  • Conflict resolution
  • Effective communication
  • Team leadership

Languages

English
Limited
Spanish
Native/ Bilingual

Timeline

Shift Leader

Guzman y Gomez
11.2023 - Current

Merchandiser

Detergentes Ltda
12.2021 - 09.2023

Merchandise Stocker

La Colombo Alemana
03.2019 - 12.2020

Sales Assistant

La Fazenda
03.2017 - 09.2019

Bachelor of Science - Marketing And Business Management Technology

Unidades Tecnológicas De Santander

Some College (No Degree) - Advance Diploma of Information

NVR Education Australia
Paola Campos