Paola Campos
Bexley,Nueva Gales del Sur
Summary
Dynamic Shift Leader at Guzman y Gomez with proven expertise in staff training and customer service. Adept at enhancing team productivity and resolving conflicts effectively. Recognized for maintaining high sanitation standards and ensuring operational excellence during peak hours. Committed to driving revenue growth through exceptional team leadership and attention to detail.
Overview
9
9
years of professional experience
Work History
Shift Leader
Guzman y Gomez
Mount Annan, NSW
11.2023 - Current
- Led team to ensure smooth daily operations during peak hours.
- Trained new staff on food safety and customer service standards.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Coordinated shift schedules to maintain adequate staffing levels.
- Assisted in preparing food items according to company recipes and guidelines.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Merchandiser
Detergentes Ltda
Bucaramanga , Colombia
12.2021 - 09.2023
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Printed labels and tags for for-sale merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Monitored competitor activities in order to stay ahead of the competition.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Merchandise Stocker
La Colombo Alemana
Bucaramanga, Colombia
03.2019 - 12.2020
- Maintained cleanliness and order in stock areas to promote safety.
- Stocked merchandise to ensure organized and accessible displays.
- Ensured product labels were visible and correctly placed on shelves.
- Supported customers by locating products within the store layout.
- Assisted customers with locating desired items throughout the store.
Sales Assistant
La Fazenda
Bucaramanga , Colombia
03.2017 - 09.2019
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Maintained merchandise displays for visual appeal and organization.
Education
Bachelor of Science - Marketing And Business Management Technology
Unidades Tecnológicas De Santander
Bucaramanga, Col06-2023
Some College (No Degree) - Advance Diploma of Information
NVR Education Australia
Sydney, NSWSkills
- Staff training
- Customer service
- Shift scheduling
- Attention to detail
- Conflict resolution
- Effective communication
- Team leadership
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Shift Leader
Guzman y Gomez
11.2023 - Current
Merchandiser
Detergentes Ltda
12.2021 - 09.2023
Merchandise Stocker
La Colombo Alemana
03.2019 - 12.2020
Sales Assistant
La Fazenda
03.2017 - 09.2019
Bachelor of Science - Marketing And Business Management Technology
Unidades Tecnológicas De Santander
Some College (No Degree) - Advance Diploma of Information
NVR Education Australia