Paola Cuadros
Heidelberg Heights ST,VICTORIA
Summary
SKILL SUMMARY Positive and enthusiastic attitude. Proven ability to manage solutions in the workplace. Strong contributor within a team environment Leadership Proactive Learns fast Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
BILINGUAL RECEPCIONIST
BILINGUAL RECEPCIONIST, Club Campestre Bucaramanga
11.2019 - 05.2023
- Customer service by phone and in person
- Sale of hotel products and complementary services of the club
- Cash register
- Reception of payment of hotel money, membership fee, events
- Speak English B2
- Other functions required.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Restaurant Waitress
Club Campestre
11.2015 - 10.2019
- Assigning patrons to table, taking and entering orders, submitting orders to the kitchen staff and processing payment, multitasking, customer Service, communication, attention to Detail.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
Education
Graduated From College - English
Lonsdale Institute of Melbourne
Melbourne, VIC04.2024
Skills
- Expense Reporting
- Records Preparation
- PC Proficiency
- Telephone Skills
- Office Administration
- Specials Promotion and Upselling
- Glassware Polishing
- Bill Computation
- Food Spoilage Prevention
- Menu Presentation
- Guest Accommodations
- Guest Satisfaction
- Guest Inquiries
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BILINGUAL RECEPCIONIST
BILINGUAL RECEPCIONIST, Club Campestre Bucaramanga
11.2019 - 05.2023
Restaurant Waitress
Club Campestre
11.2015 - 10.2019
Graduated From College - English
Lonsdale Institute of Melbourne
Similar Profiles
Edson SanchezEdson Sanchez
Summer Tennis Instructor at Club Campestre de SaltilloSummer Tennis Instructor at Club Campestre de Saltillo
Andre BerdonAndre Berdon
Entrenador De Natacion at Club CampestreEntrenador De Natacion at Club Campestre
Glen QuiñonesGlen Quiñones
Formula Kart Peru at RecepcionistFormula Kart Peru at Recepcionist