Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Paola Fuentes

Brisbane,QLD

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

6
6
years of professional experience

Work History

Senior Sandwich Artist

SUBWAY®Restaurants
12.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
  • Reduced food waste by effectively managing inventory and closely monitoring product freshness.
  • Increased sales through upselling techniques and suggesting popular menu items to customers.
  • Ensured food safety compliance by strictly adhering to sanitation and cleanliness guidelines in all aspects of sandwich preparation and handling.
  • Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.

Wait Staff Member

King Tea
11.2022 - 09.2023
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.

Barista

Little Chief
11.2022 - 08.2023
  • Prepared and served coffee during busy time
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Wait Staff Member

Taco Bill
11.2018 - 08.2019
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.

Cashier/Front of House Wait Staff Member

Cafenetics
09.2018 - 08.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Wait Staff Member

Vamos
05.2018 - 08.2019
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Master of Graphic Design - Design And Visual Communications

EDUMAC
Mexico City
10.2022

Master of Public Relations - Marketing

Universitat Autonoma De Barcelona
Barcelona
07.2020

Bachelor of Communications - Marketing

Universidad Anahuac México Norte
Mexico City
06.2015

Skills

  • Exceptional Customer Service
  • Sales and Promotions Strategies
  • Conflict Resolution Techniques
  • Safe Food Handling
  • Cash Register Operation
  • Efficient Time Management

Languages

English
Full Professional
Spanish
Native or Bilingual

Affiliations

  • Painting
  • Reading
  • Workout

Timeline

Senior Sandwich Artist

SUBWAY®Restaurants
12.2022 - Current

Wait Staff Member

King Tea
11.2022 - 09.2023

Barista

Little Chief
11.2022 - 08.2023

Wait Staff Member

Taco Bill
11.2018 - 08.2019

Cashier/Front of House Wait Staff Member

Cafenetics
09.2018 - 08.2019

Wait Staff Member

Vamos
05.2018 - 08.2019

Master of Graphic Design - Design And Visual Communications

EDUMAC

Master of Public Relations - Marketing

Universitat Autonoma De Barcelona

Bachelor of Communications - Marketing

Universidad Anahuac México Norte

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Paola Fuentes