Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
Generic

Paola Mejia

Seaton,SA

Summary

Dynamic and results-driven professional with over a decade of experience in business development, marketing, and customer relationship management. Skilled in fostering positive experiences and delivering high-quality service to diverse customers. Adept at developing and executing strategic initiatives, managing client relationships, and optimizing operational processes. Fluent in English and Spanish, with strong communication skills and a knack for building lasting relationships. Proven track record of enhancing customer satisfaction and driving growth in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Owner/Designer and Operator

Design n Solutions
04.2017 - Current
  • Managed day-to-day business operations.
  • Implemented effective marketing tactics to increase sales and enhance profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.

Business Development Assistant

g2m Solutions
07.2016 - 10.2017
  • Conducted research, analysis, and market data projections for potential industries
  • Aided in the design and execution of email campaigns, driving higher engagement rates from prospects.
  • Researched, analysed, and projected market data for potential markets.
  • Worked closely with the sales team to strategise and tackle challenges
  • Assisted in creating persuasive proposals and presentations.

Business Commercial Manager

Smartup Colombia (Digital Marketing Agency)
05.2013 - 04.2016
  • Successfully led business operations in Colombia while coordinating with interdisciplinary teams based in Spain.
  • Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor the performance of commercial activities.
  • Collaborated with digital development teams to ensure quality standards were met consistently across all client's digital marketing projects and targets.

Project and Business Manager

Viajes Colón de Colombia (Travel Agency)
03.2012 - 05.2013
  • Led the launch of the online travel agency project, managing expenses and coordinating the process with contractors
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Optimised resource allocation by closely monitoring project progress and adjusting priorities as needed.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.

Senior Account Executive

Ennova - RCN
07.2011 - 03.2012
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Provided customised marketing strategies and top-notch customer support while managing client accounts
  • Worked closely with diverse teams to create and implement digital marketing strategies for clients.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.

Senior Account Executive

Casa Editorial El Tiempo (www.guiaacademica.com)
02.2010 - 06.2011
  • Assisted the multi-product sales team by devising digital marketing strategies.
  • Created customized multi-product marketing strategies for clients across different industries, providing excellent customer support.
  • Promoted business offerings to diverse customers with a targeted and disciplined approach.
  • Consistently met or exceeded monthly sales quotas through thorough prospecting efforts and effective closing techniques.
  • Collaborated with cross-functional teams to ensure the timely delivery of digital marketing services, resulting in high customer satisfaction.

Education

Master of Marketing And Commercial Management. -

ESIC Business And Marketing School
Madrid, Spain
11.2016

Master of Marketing Management -

Colegio De Estudios Superiores De Administración CESA
Bogota, Colombia
11.2016

Bachelor's in Business Administration -

Universidad De La Sabana
Bogota, Colombia
01.2009

Skills

  • Client Relationship Management
  • Business Development and Planning
  • Marketing Strategy
  • Customer Service
  • Negotiation Skills
  • Presentation and Communication skills
  • Team player
  • Account Management
  • Time Management
  • Technology Proficiency (Microsoft Office Suite, Hubspot CRM System, Corel Draw, Canva)

Websites

References

References are available on request.

Languages

Spanish\
Native or Bilingual
English
Full Professional

Timeline

Owner/Designer and Operator

Design n Solutions
04.2017 - Current

Business Development Assistant

g2m Solutions
07.2016 - 10.2017

Business Commercial Manager

Smartup Colombia (Digital Marketing Agency)
05.2013 - 04.2016

Project and Business Manager

Viajes Colón de Colombia (Travel Agency)
03.2012 - 05.2013

Senior Account Executive

Ennova - RCN
07.2011 - 03.2012

Senior Account Executive

Casa Editorial El Tiempo (www.guiaacademica.com)
02.2010 - 06.2011

Master of Marketing And Commercial Management. -

ESIC Business And Marketing School

Master of Marketing Management -

Colegio De Estudios Superiores De Administración CESA

Bachelor's in Business Administration -

Universidad De La Sabana

Similar Profiles

CREATE PROFILE
Paola Mejia