Paola Tezeli
Dandenong,VIC
Summary
Proven leader in food service management, adept at enhancing customer satisfaction and streamlining operations at Monash Health. Skilled in recruiting and training top-tier staff, with a keen eye for improving service procedures. Expertise in food service standards and exceptional customer service skills, contributing to significant process improvements. Knowledgeable about keeping food service operations in line with budget, quality and performance requirements. Skilled in developing relationships with staff, vendors and guests that promote loyalty and team success. Strong trainer, communicator and problem-solver with a self-motivated nature. Hardworking food service professional adept at multitasking in fast-paced environments to deliver exceptional service to all guests. Proven skills in working quickly and accurately to satisfy customers. Confident food services with 5 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
5
5
years of professional experience
Work History
Food Service
Monash Health
06.2023 - Current
- Recruited, selected and trained competent food service personnel.
- Cleaned counters, shelves, walls, furniture and equipment in food service areas.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Set up and broke down food service lines quickly to maintain service flow.
- Defined and developed clear expectations to achieve highest standards of retail food service execution.
- Trained servers on order management, food service quality and how to build rapport with guests.
Customer Service Cashier
Small Business
09.2019 - 06.2023
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Streamlined the checkout process for faster service and improved customer experience.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Skills
- Food Service Management
- Food service standards
- Food service skills
- Food service knowledge
- Customer service skills
Timeline
Food Service
Monash Health
06.2023 - Current
Customer Service Cashier
Small Business
09.2019 - 06.2023
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