Paola Torres

• Built and maintained strong client relationships to drive business growth.
• Secured high-value accounts through effective customer solutions, and promoting compelling business opportunities.
• Sales Marketing and Recruitment.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Facilitated strategic meetings with key stakeholders to understand their needs and develop action plans.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Analyzed key competitors to respond to competitive threats.
• Developed and delivered presentations to key customers to position products and services.
• Attended Marketing events such as Education fairs and exhibitions, representing the company.

• Use of Canva and basic Adobe Creative Suite.
• Market research and analysis of new trends in education industry.
• Distributed advertising and marketing collateral to store locations.
• Coordinated with social media, public relations and other teams to execute product introductions.
• Managed sensitive processes such as leave of absence, COE generation and cancellation, deferrals and withdrawals.
• Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
• Created professional business correspondence, spreadsheets and presentations.
• Ensure student files are securely and accurately maintained including working with required documents during pre-enrolment and post-enrolment phases.

Achievements:

• While on my time at Academies Australasia, I took the initiative to update and create new marketing promotions for all Vocational and English courses.
• After analyzing our higher education process for new students, I implemented an effective process that improved the compliance rate for the admission process. (In charge of this project)

• Coordinated communications, responding to emails and interfacing with members of the Board.
• Created agendas, meeting notes and other documents to enhance collaborative processes.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Maintained organized filing system of electronic documents.

• Responsible for the coordination of programs and events with the Universidad del Pacífico (PROMPERÚ, MINCETUR) and Business Council of the Pacific Alliance.
• Development of activities such as contests, conferences, investment forums as part of the CFA Society Peru.
• Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
• Analyzed businesses to determine financial impact of potential investments, preparing the budgets and projections.
• Management of social network, website and email marketing.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Computed and recorded data in preparation of records and management and commercial reports.

Reason for leaving: I decided to focus on my studies up until January 2018, when I decided to come to Australia.

• Analyzed and monitored key performance indicators and financial ratios.
• Produced and presented credit analysis and monthly reports of the business units.
• Produced and analyzed financial reports, revenue statements and variance reports.
• Measured actual performance against operating plan and interpreted results for all levels of management.
• Reporting to the company's Chief Management & Financial Officer.
• Compiled data, reports and year-end audit information.

• Leading a team of 3 people and reporting to the Business Manager.
• Created and maintained schedules and provided internal support for operational teams.
• Generated documentation and information required for customer shipments.
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Worked with other supervisors and team members to understand the supply chain and bring a service on time.
• Cost and international agent management, performance analysis and responsible for billing and petty cash.
• Reviewed account reconciliations for each operation and resolved discrepancies to maintain record and account accuracy.

• Recognized inefficient methods requiring improvement and brought to attention of the Unit Manager
• Trained staff members to implement and maintain approved and established process improvements in assigned functional areas.
• Analyzed and documented company processes for executive leadership and suggested areas for improvement.
• Increased efficiency and team performance by implementing actionable process improvements.
• Gathered documentation and created reports on all assessed information, which were provided to the Logistic Manager.
• Complete mapping with all processes in the area involved.

• Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
• Support Management Improvement Plan and the Strategic Planning of the year through KPIs.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Coordinated communications, responding to emails and interfacing with the other Unit Managers in the company and the parent company.
• Maintained organized filing system of physical and electronic documents.

• Prepared and delivered talk presentations on diverse Prevention topics.
• Created customized marketing materials to increase product awareness.
• Proofread and edited flyers and brochures for accuracy to be printed.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Designed insightful and attractive presentations.