Summary
Overview
Work History
Education
Skills
Timeline
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Paolo Gatchalian

Melbourne,VIC

Summary

Driven and motivated Inbound Sales Consultant with a strong track record in objection handling, closing high-volume sales, and consistently meeting KPIs in fast-paced environments. Passionate about growth and development, with a hunger to learn and expand into new areas — including the dynamic field of tech sales. Recognised for a strong work ethic, eagerness to take on challenges, and a genuine commitment to continuous improvement and long-term career success.

Overview

3
3
years of professional experience

Work History

Inbound Sales Consultant

Red Energy
10.2023 - Current



  • Confidently explain plan benefits, handle objections, and close sales in a customer-first, compliance-driven environment
  • Manage high-volume inbound calls, providing tailored energy solutions for residential and business customers across electricity and gas
  • Use CRM systems to create and manage new customer accounts, ensuring accurate data entry and smooth onboarding
  • Support customers with a wide range of non-sales enquiries, delivering helpful service beyond the sale
  • Consistently achieved daily sales targets of 10+ while maintaining a minimum conversion rate KPI of 65%, handling 10–20 inbound calls per day ranging from 10 to 45 minutes
  • Ensure all sales interactions meet strict quality assurance and compliance standards by following approved scripts, verifying customer details accurately, and documenting interactions in line with regulatory requirements

Lead Generation Agent

Compare Club
01.2023 - 10.2023
  • Generated qualified leads for the sales team through strategic warm and cold calling campaigns across various customer segments
  • Conducted proactive outreach to prospects, identifying sales opportunities and initiating meaningful conversations with individuals and businesses
  • Applied strong objection-handling techniques to overcome resistance, improving lead conversion rates and sales team efficiency
  • Implemented thorough lead qualification processes to ensure only high-quality prospects were passed on to sales agents
  • Collaborated closely with the sales team to align on lead criteria and continuously improve lead quality and conversion outcomes
  • Consistently made 100+ outbound and inbound calls per day, demonstrating high activity levels and strong commitment to lead generation targets


Education

VCE

Mackillop College Werribee
01-2022

Sales Skills

High Ticket Sales
01-2022

Skills

  • Objection handling
  • Communication skills
  • Warm calling
  • Cold calling
  • CRM/Salesforce skills
  • Active listening
  • Rapport building
  • Adaptability

Timeline

Inbound Sales Consultant

Red Energy
10.2023 - Current

Lead Generation Agent

Compare Club
01.2023 - 10.2023

VCE

Mackillop College Werribee

Sales Skills

High Ticket Sales

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Paolo Gatchalian