Paolo Gatchalian
Melbourne,VIC
Summary
Driven and motivated Inbound Sales Consultant with a strong track record in objection handling, closing high-volume sales, and consistently meeting KPIs in fast-paced environments. Passionate about growth and development, with a hunger to learn and expand into new areas — including the dynamic field of tech sales. Recognised for a strong work ethic, eagerness to take on challenges, and a genuine commitment to continuous improvement and long-term career success.
Overview
3
3
years of professional experience
Work History
Inbound Sales Consultant
Red Energy
10.2023 - Current
- Confidently explain plan benefits, handle objections, and close sales in a customer-first, compliance-driven environment
- Manage high-volume inbound calls, providing tailored energy solutions for residential and business customers across electricity and gas
- Use CRM systems to create and manage new customer accounts, ensuring accurate data entry and smooth onboarding
- Support customers with a wide range of non-sales enquiries, delivering helpful service beyond the sale
- Consistently achieved daily sales targets of 10+ while maintaining a minimum conversion rate KPI of 65%, handling 10–20 inbound calls per day ranging from 10 to 45 minutes
- Ensure all sales interactions meet strict quality assurance and compliance standards by following approved scripts, verifying customer details accurately, and documenting interactions in line with regulatory requirements
Lead Generation Agent
Compare Club
01.2023 - 10.2023
- Generated qualified leads for the sales team through strategic warm and cold calling campaigns across various customer segments
- Conducted proactive outreach to prospects, identifying sales opportunities and initiating meaningful conversations with individuals and businesses
- Applied strong objection-handling techniques to overcome resistance, improving lead conversion rates and sales team efficiency
- Implemented thorough lead qualification processes to ensure only high-quality prospects were passed on to sales agents
- Collaborated closely with the sales team to align on lead criteria and continuously improve lead quality and conversion outcomes
- Consistently made 100+ outbound and inbound calls per day, demonstrating high activity levels and strong commitment to lead generation targets
Education
VCE
Mackillop College Werribee
01-2022
Sales Skills
High Ticket Sales
01-2022
Skills
- Objection handling
- Communication skills
- Warm calling
- Cold calling
- CRM/Salesforce skills
- Active listening
- Rapport building
- Adaptability
Timeline
Inbound Sales Consultant
Red Energy
10.2023 - Current
Lead Generation Agent
Compare Club
01.2023 - 10.2023
VCE
Mackillop College Werribee
Sales Skills
High Ticket Sales
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