Pappy Pronpasit
RYE,Victoria
Summary
Dependable retail sales worker with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Resourceful and skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Retail & Deli Worker
Montino Deli
10.2021 - Current
- Balanced and organized cash register by handling cash and counting change
- Greeted customers, helped locate products and suggested suitable options.
- Coordinated restocking of the sales floor with current products and accurate signage for current promotions.
- Stocked products, clearly labelled items, and arranged them accordingly.
- Replenished sales floor merchandise and organized shelves and racks for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Actively engaged customers to provide general assistance and information on store products.
- Organized store racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and product displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers manage large purchases by collecting items from shelves.
- Increased sales by offering advice on purchases and promoting additional products.
- Logged reports, expenses, receipts and sales documents into digital database.
- Served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to complement beverage choices.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on a good understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated to recall customers' names and address each by name.
- Prioritized drink requests while managing interruptions.
- Provided in-depth information to customers on beverage preparation and offered samples of the latest brews.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Responded to inquiries regarding available products and services and helped customers make appropriate choices.
Retail Worker
Woolworths
Rye, Victoria
03.2023 - 03.2025
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained attractive merchandise displays to maximize purchases.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Greeted customers, identified their needs and provided assistance with product selection.
- Answered customer inquiries regarding product features, pricing, and availability.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Maintained cleanliness and organization of store shelves and displays.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Recommended, selected and located merchandise based on customer desires.
- Initiated friendly conversation with customers to determine level of assistance required.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
Deli Worker
Iga Supa
10.2020 - 06.2021
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Waitress
Blue Mini Cafe
Rye, Victoria
04.2020 - 07.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Organized take-out orders efficiently according to customer requests.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took orders for food and drinks and delivered them to guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Padua College
Mornington, VIC11.2022
Skills
- Money Handling
- Equipment Safety
- Food Preparation and Safety
- Beverage Preparation
- Work Area Maintenance
- Cash Register Operation
- Customer Relationships
- Product and Service Sales
- Loading and Unloading
- Stocking and Replenishing
Timeline
Retail Worker
Woolworths
03.2023 - 03.2025
Retail & Deli Worker
Montino Deli
10.2021 - Current
Deli Worker
Iga Supa
10.2020 - 06.2021
Waitress
Blue Mini Cafe
04.2020 - 07.2020
High School Diploma -
Padua College
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