Summary
Overview
Work History
Education
Skills
Timeline
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Paradee Parnpraditkul

Paradee Parnpraditkul

Perth,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Private Property Manager and Airbnb

Airbnb
Perth, WA
02.2018 - Current
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Owner of Thai Restaurant

Kao San Cafe
Perth, WA
05.2013 - 01.2018
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Analyzed industry trends to develop competitive strategies.
  • Ensured compliance with local, state, and federal regulations.

Insurance Sales Consultant

SGIO
Perth, WA
02.2007 - 02.2013
  • Developed customer profiles to identify appropriate insurance solutions.
  • Conducted market research and analyzed competitor data to assess competitive landscape.
  • Created detailed financial plans for clients, including budgeting, investment strategies, and retirement planning.
  • Provided product information and answered questions from potential customers regarding coverage options.
  • Presented customized insurance solutions to customers based on their individual needs.
  • Maintained accurate records of client interactions in company database system.
  • Managed customer inquiries via telephone, email, or face-to-face meetings.
  • Identified opportunities for cross-selling additional products or services.
  • Developed relationships with key decision makers within target organizations.
  • Responded to inquiries and explained product features and service advantages to potential customers.
  • Exceeded company sales goals for new policies.

Document Controller

BCA engineer consultant
West Perth, WA
02.2007 - 10.2007
  • Performed daily document control activities, such as filing, scanning, photocopying and archiving documents.
  • Organised and maintained the document database to ensure accuracy and completeness of records.
  • Reviewed incoming documents for accuracy and compliance with established procedures.

Education

Certificate Iii in Financial Services - Financial Services Marketing Operations

NSW Vocational Education And Training
ACT 2005
01-2008

Bachelor Degree of Communications - Major Public Relations And Interactive Multi Media

Edith Cowan University
Perth
02-2003

Skills

  • Maintenance Scheduling
  • Taking high volume of inbound call Centre
  • Business Administration
  • Property Management
  • Building Rapport
  • Sales Proficiency
  • Customer Service and customer relations
  • Performance-Driven
  • Up sales and cross sales
  • Working as a team and work well under unsupervised
  • Warm Calling

Timeline

Private Property Manager and Airbnb

Airbnb
02.2018 - Current

Owner of Thai Restaurant

Kao San Cafe
05.2013 - 01.2018

Insurance Sales Consultant

SGIO
02.2007 - 02.2013

Document Controller

BCA engineer consultant
02.2007 - 10.2007

Certificate Iii in Financial Services - Financial Services Marketing Operations

NSW Vocational Education And Training

Bachelor Degree of Communications - Major Public Relations And Interactive Multi Media

Edith Cowan University
Paradee Parnpraditkul