Parag Chaudhari
Melbourne
Summary
Experienced result-oriented IT Project Manager adept in managing multiple projects while collaborating to achieve Organization goals. Skilled in providing leadership to delivery, working to define project execution framework and guide complex projects.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Salesforce Program Manager
Wipro Technologies – Appirio Cloud Services
01.2024 - Current
- Detailed project plan with highlighted milestones & stage gates.
- Curated efficient discovery sessions to get most out from business SMEs.
- Collaborated with business SMEs to set priorities based on business needs and risk exposure.
- Identification of skilled talent for the implementation.
- Project execution and regular monitoring to ensure business objectives are getting implemented.
Salesforce Delivery Lead
Wipro Technologies – Appirio Cloud Services
08.2023 - Current
- Providing delivery leadership to Salesforce projects ~ 8 M revenues.
- Defined project execution and governance framework.
- Effective and regular communication with customer leaders.
- Managing delivery escalations and resolving problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Managing local practice Salesforce competency, making future ready talent.
Techno-Functional Project Manager
Wipro Technologies – Appirio Cloud Services
06.2021 - 08.2023
- Developed and implemented project plans and budgets to ensure successful execution.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Requirement gathering, elicitation, requirement analysis, documenting, review, approval.
- Carefully planned and executed requirements related to integrations.
- Review solution implementation plan.
- Functionality showcase, and approval.
Salesforce Project Manager
Wipro Technologies – Appirio Cloud Services
01.2019 - 06.2023
- Developed and initiated projects, managed costs, and monitored performance.
- Monitored all phases of project execution.
- Regular assessment on the project execution progress amendment, proactive actions is required.
- Coordinated cross-functional teams.
- Created detail plans to manage integrations related deliverables, with highlighting the dependencies on third part systems.
- Efficiently managed change requests and implemented successfully.
- WSR and Steerco meetings.
Salesforce Project Manager
Wipro Technologies – Appirio Cloud Services
07.2016 - 12.2018
- Led Salesforce community cloud implementation portfolios for B2B & B2C customers.
- Delivered 12+ rollouts for different market globally using Agile - Scrum methodologies, secured DSS ~ 9.5 and CSAT 10/10 on Salesforce portals.
- Planned, executed, monitored and controlled end to end project activities.
- Executed projects within agreed scope, budget and schedule.
- Tracked project risks, dependencies, decisions.
- Interviewed and Identified talent with required skills for the project.
Project Lead
Wipro Technologies
11.2012 - 03.2016
- Led multiple streams under Retail Payment Systems.
- Participated in release planning sessions.
- Contributed to the project planning.
- Tracking and monitoring teams level activities.
- Attended Scrum of Scrums.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Tech Lead
IGATE
03.2012 - 11.2012
- Analysis of requirement specifications, As-Is documentations.
- Tested and deployed scalable and highly available software products.
- Participated in scrum ceremonies.
- Test Design, Test execution.
- Test result documentations.
Senior Test Analyst
Rave Technologies - A Northgate Public Services
09.2010 - 03.2012
- Supported successful product launches with thorough end-to-end testing of all features and components.
- Prepared Test plans, Test strategy.
- Enhanced software quality by identifying and resolving critical defects before product release.
- Documented integration issues and vulnerabilities and outlined improvement recommendations.
- Executed all the phases of testing life cycle.
Software Quality Analyst
Bentley Systems
10.2007 - 09.2010
- Built test scripts for functional, system integration, regression testings.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Improved software reliability by performing regression testing after each update or modification.
- Completed in-depth usability testing on Windows.
- Test result reporting.
Production Executive
Rolta India
01.2005 - 10.2007
- Ran validation according to the approved specifications.
- Created spatial query for data testing.
- Test cases design & execution.
Education
Bachelor of Engineering
V.J.T.I. Mumbai University
09.2004
Skills
- Project planning and development
- Agile-Scrum Methodologies
- Cross-Functional Collaboration
- Salesforce Administrator
- Business Analyst
- Requirements Gathering
- JIRA
- Microsoft Project Professional 2019
- Salesforce Sales & Service Cloud
- Salesforce Artificial Intelligent
- Project estimation and bidding
- Project Closure
Profile Snapshot
- Around 16 Years of Experience in the capacity of a result-oriented TechnoFunctional Salesforce Project Manager, Techno-Functional Scrum Master & Business Analyst with wide experience across industries.
- Leading, developing & managing full scale project plans and executions.
- Experience in delivering multiple Salesforce cloud implementations and digital transformation projects withing defined scope, schedule and cost.
- Proven track record of spearheading all development phases Plan in the SDLC from start to execution.
- Experience working on projects primarily driven via Agile SCRUM and SAFe practices with hands-on Project Management and Estimations.
- Plan and Manage large and complex Agile projects, aligning business goals with robust technology solutions to drive process improvements.
- Experienced in providing a delivery governance to ensure project execution is withing agreed schedule/scope/cost & as per organizations baselined operating margins.
- Identifying project risks and developing mitigation strategies.
- Organize and conduct regular cadence with key internal & external stakeholders to enable the Delivery Led Growth.
- Experience in executing projects in agile methodology as a Scrum master.
- Experienced in running projects in Agile Methodologies, Expertise in running in Scrum Ceremonies i.e. Release planning sessions, sprint planning, Daily stand up, Sprint Demo, Retrospective meeting. Managing change requests and ensuring they are implemented correctly.
- Expertise in Requirement Gathering/Elicitation, Requirement Analysis, Requirement Specification, Requirement review & approval. Experience in preparing RFPs for new potential opportunities.
- Experience in doing Delivery Reviews on customer’s new proposals.
- Expertise and contributed to Project Management, People Management, Operational Management, Customer Satisfaction, Process & Quality, Value ads & Initiatives & Salesforce Practice Initiatives Knowledge of product backlog and prioritizing them, creating user stories for sprints.
Employment History
Wipro Technologies : Location Australia : Aug 2023 - Till Date
Salesforce Delivery Lead.
Wipro Technologies : Location Australia : Jan 2019 - Aug 2023
Salesforce Program Manager.
Wipro Technologies : Location India : Oct 2016 - Jan 2019
Salesforce Project Manager.
Wipro Technologies : Location India : Nov 2012 - Oct 2016
Project Lead.
iGATE: Location India : Mar 2012 - Nov 2012
Project Lead.
Rave Technologies: Location India : Sept 2010 - Mar 2012
Senior Test Analyst
Bentley Systems: Location India : Oct 2007 - Sept 2010
Software Quality Analyst.
Rolta Ltd: Location India : Jan 2005 - Oct 2007
Production Executive.
Certification
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Certified Einstein Analytics & Discovery
- Salesforce Certified AI Associate
- Salesforce Certified Associate
- Certified in CS 401 Cloud Sense Commerce Platform
- Apttus Quote to Cash Certified
- Scrum Fundamentals Certified (SFC)
- Wipro Scrum Master Certified
References
Available on request.
Timeline
Salesforce Program Manager
Wipro Technologies – Appirio Cloud Services
01.2024 - Current
Salesforce Delivery Lead
Wipro Technologies – Appirio Cloud Services
08.2023 - Current
Techno-Functional Project Manager
Wipro Technologies – Appirio Cloud Services
06.2021 - 08.2023
Salesforce Project Manager
Wipro Technologies – Appirio Cloud Services
01.2019 - 06.2023
Salesforce Project Manager
Wipro Technologies – Appirio Cloud Services
07.2016 - 12.2018
Project Lead
Wipro Technologies
11.2012 - 03.2016
Tech Lead
IGATE
03.2012 - 11.2012
Senior Test Analyst
Rave Technologies - A Northgate Public Services
09.2010 - 03.2012
Software Quality Analyst
Bentley Systems
10.2007 - 09.2010
Production Executive
Rolta India
01.2005 - 10.2007
Bachelor of Engineering
V.J.T.I. Mumbai University
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