Param Ghuman
Sydney,NSW
Summary
Adept at optimizing operational efficiencies and elevating service standards, I leveraged punctuality and situational awareness to achieve high customer ratings at Uber New Zealand. My flexibility and vehicle maintenance skills ensured top-notch service delivery. I significantly contributed to team success at Smart Auto Centre, enhancing quality control and dispatch coordination.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber New Zealand
01.2022 - 07.2024
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Accepted and processed fares.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Adhered to all safety regulations and traffic laws while driving.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Followed company guidelines and policies when interacting with passengers.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Followed applicable traffic regulations and traffic laws.
- Helped passengers with luggage, collected fares and politely answered questions.
- Delivered passengers to destinations safely and on time.
Quality Control Inspector
Smart Auto Centre
05.2022 - 08.2022
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Monitored inventory levels to restock materials and maintain consistent supply.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Resolved customer complaints by investigating problems and developing solutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Sampled products to verify compliance with standards
- Operated and maintained testing equipment.
- Investigated customer complaints to take necessary corrective actions.
- Followed safety protocols while handling hazardous materials.
- Monitored product quality at all stages of production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Provided feedback to production team regarding product quality.
Dispatch Coordinator
Smart Auto Centre
02.2022 - 04.2022
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Organized paperwork and explained individual job parameters for each assignment.
- Developed and implemented process enhancements to drive continuous program improvement.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Leveraged [Software] and other tools to track data and make recommendations.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Monitored and tracked dispatch communication systems.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Director of Photography
Sur Sangam Studio (own Business)
02.2016 - 02.2020
- Participated in studio intake sessions to maximize success of shoots and sets.
- Managed and directed external and freelance photographers to deliver on-location photo projects.
- Maintained brand standards and processes for [Number] national advertising photography initiatives.
- Collaborated with production team, consulted on set design, layout and lighting for optimal effect.
- Executed high-quality photographic assignments and research resulting in impactful print layouts and strong digital builds.
- Collaborated with producers, identified external talent and grew network of local and global photographers for photographic initiatives.
- Researched current technology trends to acquire better images.
- Achieved art and photo budget goals by providing oversight for invoicing, coding and vendor arrangement.
- Managed team of [Number] photo editors and provided constructive feedback on projects to improve quality .
- Explored and recommended photographic technology and techniques to develop and support capital plans.
- Developed artistic visual products while working within defined technical constraints.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Analyzed data and metrics to measure success of campaigns and adjust strategies accordingly.
- Oversaw implementation of editing, color correction and other post-production processes.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Utilized industry-standard software to design layouts and create storyboards for visual presentations.
- Presented creative concepts to clients and implemented continual feedback to achieve client satisfaction.
- Wrote creative briefs and coached copywriters to develop compelling content.
- Coordinated with vendors and suppliers to source materials and equipment needed for production.
- Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
- Implemented strategies for promoting campaigns on social media.
- Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
- Managed workloads of designers, illustrators and other team members to optimize productivity and timeliness of task completion.
Education
Shivalik Public School
Mohali, IndiaBachelor of Science - Digital Communications And Multimedia
RMIT
Melbourne, Australia02.2015
Skills
- Punctuality
- Flexibility
- Situational Awareness
- Vehicle Maintenance
Timeline
Quality Control Inspector
Smart Auto Centre
05.2022 - 08.2022
Dispatch Coordinator
Smart Auto Centre
02.2022 - 04.2022
Uber Partner
Uber New Zealand
01.2022 - 07.2024
Director of Photography
Sur Sangam Studio (own Business)
02.2016 - 02.2020
Shivalik Public School
Bachelor of Science - Digital Communications And Multimedia
RMIT
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