Param Walia
Tarneit
Summary
Highly organized and detail-oriented individual with a strong ability to prioritize and deliver top-of-the-line customer service. Committed to driving sales by providing customers with careful consideration and exceptional support. Proven track record of success in various retail settings, bringing several years of valuable experience to any team. Seeking a responsible position to utilize skills, abilities, and experience in a constructive workplace environment.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Amart Furniture
11.2021 - Current
- Contribute to inventory management, visual merchandising, and ensuring the showroom is always presentable and customer-ready
- Consistently exceeded regional sales targets at Amart Furniture, achieving an average weekly sales of $27k in 2022-2023, the highest KPI in the region
- Supported sales staff by providing training, setting sales targets, and monitoring performance to achieve business goals
- Maintained high standards of customer service by addressing complaints, resolving issues, and ensuring customer satisfaction
- Coordinated floor plans and product displays to optimize store layout and enhance the shopping experience
- Utilize CRM systems to maintain customer records, track interactions, and follow up on potential sales opportunities
Film Maker
Freelance
09.2021 - 02.2025
- Managed diverse teams of cast and crew, fostering collaboration and effective communication to achieve project objectives within tight deadlines
- Developed and executed creative concepts for short films, overseeing all stages of production from pre-production to post-production, ensuring high-quality outcomes
- Conducted in-depth research to create authentic and impactful narratives, addressing complex themes and engaging varied audiences
- Organized and facilitated workshops and training sessions for team members, enhancing their technical skills and industry knowledge
- Coordinated budgets and schedules efficiently, demonstrating strong organizational and problem-solving skills to navigate unforeseen challenges
- Built and maintained professional networks with industry stakeholders, securing partnerships and resources to support creative endeavors
Billing Specialist
Origin Energy
07.2021 - 10.2021
- Taking the initiative of multitasking and resolving meter data issues on customer accounts.
- Handling complaints and prioritizing them so that it doesn’t lead to any breaches within the company’s compliance.
- Enable faster and effective communication with strong focus of delivering results.
- Work with cross functional teams and communicate the status of the projects and establishing relations with the stakeholders.
- Active team player in looking after the billing issues and queries by taking accountability.
- Resolving tariff queries and keeping myself up to date on the rates and charges on customer accounts.
- Closely monitoring the quality and gained exceptional handling in Microsoft Excel to demonstrate the patterns and meeting deadlines.
- Assist the team in resolving complex scenarios which involved Out of Code billing issues.
Customer Service Assistant
Coles Supermarket
11.2018 - 07.2021
- Delivered exceptional customer service by assisting shoppers with inquiries, locating products, and ensuring a seamless checkout experience
- Operated POS systems efficiently, processing cash, card, and digital transactions while maintaining accuracy and attention to detail
- Managed stock replenishment, ensuring shelves were fully stocked, correctly labeled, and presented to company standards
- Handled customer complaints and returns professionally, resolving issues promptly to maintain positive relationships
- Trained new team members on company policies, product knowledge, and customer service best practices
Education
Bachelor of Film, Television and Animation, Honors -
Deakin University
06-2022
Higher Secondary Certificate - undefined
NIOS
01.2015
Skills
✓ Active listening,
✓ Computational skills, Mathematical approaches and result oriented problem solving
✓ CRM, Microsoft Excel, Creative Cloud proficient
✓ Leadership skills which allow to self-motivate and maintain cross functional teams’ performance
✓ Purchase recommendations
Accomplishments
- Best Sales Consultant at Amart Furnitures with Highest KPI in the Region, Achieved an average weekly sales revenue of $27k in 2022-2023 at Amart Furniture, leading the region's performance.
- Deakin University Best Screenplay Award (Sponsored by Final Draft) for the short film Parole (Directed by Param Walia).
- Deakin University Outstanding Film Achievement Award (Sponsored by Umbrella Entertainment) for Parole.
- Indian Film Festival of Melbourne 2022: Winner of the World Remit Short Film Competition for Parole.
- South Asian Film Festival of Australia 2023: Awarded Best Production Design for Parole.
- My Melbourne 2023-24: Secured a key company placement funded by Vic Screen and worked as an Assistant Director on a feature film.
- Produced 'The Last Surprise', a short film, released on Prime Video in select countries and soon to be released in Australia.
Languages
English
Hindi
Punjabi
Timeline
Sales Consultant
Amart Furniture
11.2021 - Current
Film Maker
Freelance
09.2021 - 02.2025
Billing Specialist
Origin Energy
07.2021 - 10.2021
Customer Service Assistant
Coles Supermarket
11.2018 - 07.2021
Higher Secondary Certificate - undefined
NIOS
Bachelor of Film, Television and Animation, Honors -
Deakin University
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