Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Paramjeet Kaur

Toll Personnel
Tarneit,VIC
4
years of professional experience

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Warehouse Worker

11 Months
Toll Personnel | 01.2024 - 12.2024
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Sales Consultant

10 Months
Sunburn Solar | 02.2021 - 12.2021
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Applied consultative selling to determine client requirements.

Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

  • Responded to telephone and in-person requests for information.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.

Child Educator

6 Months
Childs Play | 06.2023 - 12.2023
  • Encouraged students to think critically and develop problem-solving skills.
  • Assessed student progress regularly through formative and summative evaluations, enabling targeted instruction based on individual .
  • Promoted inclusivity within the classroom by accommodating diverse learning styles and tailoring instructional strategies accordingly for optimal student comprehension.
  • Enhanced student engagement and participation in class activities by using multimedia tools and interactive presentations during lessons.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Communicated with parents and other staff about student progress.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.

Customer Service Representative

11 Months
7 Eleven Gas Station | 01.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Increased customer retention and repeat business through empathetic resolution of complaints.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Business Administration - Business

Punjab University | Chandigarh

Certificate III - Early Childhood Care And Education

Block Learning | Melbourne

Advance Diploma Of Civil Construction - Construction

Danford College | Melbourne, VIC

Masters Of Professional Accounting

Deakin University | Melbourne, VIC

Skills

Active listening
Critical thinking
Customer relations
Problem resolution
Relationship building
Call center experience
Conflict resolution
Complaint handling
Professional telephone demeanor
Call center operations
Follow-up skills
Product knowledge

Languages

Punjabi
Native or Bilingual
Hindi
Limited Working
English
Full Professional

Timeline

Warehouse Worker

Toll Personnel
01.2024 - 12.2024Read More

Child Educator

Childs Play
06.2023 - 12.2023Read More

Customer Service Representative

7 Eleven Gas Station
01.2022 - 12.2022Read More

Sales Consultant

Sunburn Solar
02.2021 - 12.2021Read More

Punjab University

Bachelor Of Business Administration from Business
Read More

Block Learning

Certificate III from Early Childhood Care And Education
Read More

Danford College

Advance Diploma Of Civil Construction from Construction
Read More

Deakin University

Masters Of Professional Accounting
Read More
Paramjeet Kaur