Summary

Overview

Work History

Education

Skills

Languages

Timeline

Paramjeet Singh

Sydney,NSW

Summary

Professional retail worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.

Overview

years of professional experience

Work History

Retail Assistant

IGA Grocery Store

12.2024 - 07.2025

Used POS system to process sales, returns, online orders.
Maintained tidy and organized store environment to comply with cleanliness standards.
Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Greeted customers, helped locate merchandise, and suggested suitable options.
Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Processed transactions accurately, balancing cash registers at the end of each shift.
Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Maintained an organized backroom for easy access to stock when replenishing shelves.
Supported team members during peak hours to ensure smooth store operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Fuel Station Attendant

BRITISH PETROLEUM

06.2024 - 12.2024

Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
Assisted disabled or elderly customers with refueling their vehicles upon request according to ADA guidelines.
Maintained clean and orderly work station.
Processed fuel and merchandise transactions by operating POS system with accuracy.
Followed safety protocols while working, avoiding accidents and injuries.

Retail Manager

Oriental Health India

09.2019 - 04.2024

Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Controlled store inventory and reviewed cash handling and operations reports.
Completed daily paperwork and computer entry of sales data as established by management.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Exhibited excellent people skills during interaction with employees and customers.
Trained and developed new employees for ease of transition into team.
Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Answered questions about store policies and addressed customer concerns.
Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
Coordinated special events such as holiday promotions or clearance sales to drive additional business.
Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
Increased sales figures by introducing loyalty program that encouraged repeat business.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Board of Trustees Member

Bhookh Foundation

03.2019 - 04.2024

Spearheaded community welfare initiatives, directly improving the quality of life for underprivileged families through food, medicine, and clothing drives.
Built strong donor and volunteer networks, engaging well-established families and local businesses to support ongoing programs.
Implemented structured distribution systems to ensure timely delivery of essentials to elderly and disabled individuals.
Championed women empowerment programs, offering financial and logistical support for underprivileged girls’ marriages.
Launched healthcare assistance initiatives, including free transportation services for vulnerable individuals to hospitals.
Developed COVID-19 emergency response strategies, providing both financial relief and safe mobility solutions during lockdowns.
Advocated for sustainable community development, focusing on long-term impact through consistent social service projects.

Education

Certificate IV in Kitchen Management - Hospitality

AHMI

Parramatta, NSW

03-2026

Bachelor's in Computer Applications - Computer Engineering

Bundelkhand University

Uttar Pradesh, India

06-2005