Summary
Overview
Work History
Education
Skills
Timeline
Generic

Param Kaur

Melbourne, South Morang

Summary

Seeking a position where my professional experience will be utilised extensively to provide high level of customer service and render the organisation’s goal. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in age care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service

Cellini Lounge Bar
  • Take the orders and serve to customers pleasantly
  • Commercial dishwashing and food preparation work
  • Cleaning & moping and adhere the principles of the workplace.

Kebab Nation Grill House
  • Receive order and prepare items as per the order and serve to customers
  • Do all the food preparation stuff required
  • Fill the stuff required for the next day and clean dishes at night
  • Subway – royal children hospital- Parkville
  • Now working at Greensborough subway
  • And worked at unihill subway as well as a sandwich artist and kitchen hand and working at south morang
  • Profile:
  • Received the customers pleasantly, took their orders, communicated orders to kitchen staff, served orders and prepared bills
  • Adhered to the quality and work standards of the chain
  • Worked for 2 years at subway in India and it has been 4 and half years working in this subway as well
  • Maintained the equipment such as oven and grill in proper condition, Maintained cleanliness in the work stations
  • Assisted the other staff in taking orders
  • Managed customer complaints and feedback for constant improvements.

DESI DARBAR
  • PARAM
  • CONTACT NUMBER 0433990919
  • Received the customers pleasantly, took their orders, communicated orders to kitchen staff, served orders and prepared bills
  • Adhered to the quality and work standards of the chain

NURSE

Alpha Medical Clinics
01.2024 - 03.2024
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.

Nurse

Embracia
06.2022 - 01.2024
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Personal Care Assistant

EMBRACIA
06.2022 - 01.2024
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.

Education

Masters - accountancy and business administration

Holmes Secondary College
Melbourne, VIC
02.2021

Bachelor’s - science

Panjab University
CHANDIGARH

Diploma of Nursing -

Southern Cross Education Institute
North Melbourne, VIC
03.2023

Skills

  • References
  • Desty wesley luxman ( EN) 0481 181 300
  • Tanmanpreet kaur (RN) 0474 775 473
  • Tintu george (RN) 0469855018

Timeline

NURSE

Alpha Medical Clinics
01.2024 - 03.2024

Nurse

Embracia
06.2022 - 01.2024

Personal Care Assistant

EMBRACIA
06.2022 - 01.2024

Customer Service

Cellini Lounge Bar

Kebab Nation Grill House

DESI DARBAR

Masters - accountancy and business administration

Holmes Secondary College

Bachelor’s - science

Panjab University

Diploma of Nursing -

Southern Cross Education Institute
Param Kaur