PARAND NAJAF
BORONIA,Australia
Summary
A highly motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Consultant
Smartgroup
Melbourne, Victoria
05.2024 - Current
- Ensuring all tasks are completed accurately and with attention to detail
- Responding to all queries in a timely and professional manner
- Maintaining a high level of customer service and professionalism in all interactions
- Recording infringement information accurately and sending to client for action
- Assisting in the registration renewal process including timely payment of all renewals
- Conducting data validation and general data entry
Legal Assistant in Victims of Crime
Johnstone and Reimer Lawyers
Lilydale, VIC
07.2023 - 07.2024
- Working one on one with a solicitor
- Composed and revised legal documents.
- Drafted letters and prepared legal correspondence for solicitors and legal assistants.
- Photocopied all correspondence, documents and other printed materials.
- Opened new client files and new matters.
- Covered reception during busy hours.
- Handled inbound and outbound calls.
- Coordinated and scheduled appointments.
- Managing a spreadsheet with over 500 matters.
- Prepared Brief to Counsel.
- Dealing with fragile/sensitive clients
Legal Assistant
Maurice Blackburn Lawyers
Melbourne, Victoria
06.2022 - 07.2023
- Handled telephone calls, meeting plans and conference organization requirements.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Prepared briefs to counsel.
- Drafting letters to clients.
- Organising client mailouts.
- Time entries for the Principal Lawyer.
- Archiving court documents.
- End of month billing for matters.
Assistant Store Manager
KFC
Bayswater North, VIC
05.2013 - 06.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Advanced Diploma of Legal Practice - Law
Swinburne University of Technology
Melbourne, VIC12.2017
Skills
- Written and verbal communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Adaptability
- Work ethic
- Honesty
- Performing well under pressure
- Independence
- Loyalty
Timeline
Customer Service Consultant
Smartgroup
05.2024 - Current
Legal Assistant in Victims of Crime
Johnstone and Reimer Lawyers
07.2023 - 07.2024
Legal Assistant
Maurice Blackburn Lawyers
06.2022 - 07.2023
Assistant Store Manager
KFC
05.2013 - 06.2022
Advanced Diploma of Legal Practice - Law
Swinburne University of Technology
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