Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paras Gupta

Tarneit

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Premium Smash Repairs. Expert in schedule management and conflict resolution, achieving significant cost savings and improved service efficiency. Skilled in teamwork and collaboration, consistently exceeding business goals through innovative solutions and a keen attention to detail.

Overview

20
20
years of professional experience

Work History

Cab Driver

Self Employed
07.2023 - Current
  • Enhanced company reputation by consistently receiving positive feedback from customers, leading to increased referrals and business opportunities.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Hired new drivers, maintained performance and managed customer service.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Used mobile application to connect with customers, track distances and report locations.

Floor Manager

Premium Smash Repairs
01.2021 - 06.2023
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 9 employees to maintain smooth-running operations of shop floor.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Cab Driver

Self Employed
01.2018 - 12.2020
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Safely transported customers with special needs, utilizing adaptive equipment when necessary to accommodate their requirements.
  • Informed passengers of estimated arrival times, remaining in constant communication during transit delays or detours.
  • Facilitated communication between dispatchers and drivers by relaying important information regarding scheduling changes or client requests.
  • Collaborated with fellow drivers to provide back-up support or coverage during peak hours or busy periods as needed.

Cab Network Operator

Self-employeed
01.2011 - 01.2018
  • Managed multiple projects simultaneously, meeting deadlines while maintaining high-quality work standards.
  • Conducted comprehensive training sessions for staff on proper use of networking tools and best practices.
  • Enhanced network reliability by implementing proactive monitoring and maintenance procedures.
  • Delivered exceptional client support by resolving complex issues in a timely manner.

Finance Manager

Tata Motor Finance
01.2005 - 02.2008
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Negotiated favorable terms with vendors, resulting in significant cost savings for the company.

Education

Masters Of Accounting - Accounting

Victoria University
Melbourne, VIC
12.2015

Masters - E.R.P. (SAP)

Victoria University
Melbourne, VIC
12.2015

MBA - International Business

University of Ballarat
Ballarat, VIC
12.2010

Skills

  • Local Area Expertise
  • Safety awareness
  • Maintenance
  • Conflict resolution skill
  • Schedule Management
  • Dispatcher Communication
  • Safety Regulations
  • Regulatory Compliance
  • Security understanding
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Adaptability and Flexibility

Languages

Punjabi
Native or Bilingual

Timeline

Cab Driver

Self Employed
07.2023 - Current

Floor Manager

Premium Smash Repairs
01.2021 - 06.2023

Cab Driver

Self Employed
01.2018 - 12.2020

Cab Network Operator

Self-employeed
01.2011 - 01.2018

Finance Manager

Tata Motor Finance
01.2005 - 02.2008

Masters Of Accounting - Accounting

Victoria University

Masters - E.R.P. (SAP)

Victoria University

MBA - International Business

University of Ballarat

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Paras Gupta