Parbhjot Kaur
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Coordinator (Volunteer)
AMURT Emergency Care Services
08.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Established strong rapport with clients through empathetic listening skills, leading to higher levels of trust between individuals served.
- Improved community engagement by organizing regular events and workshops focused on local issues.
- Developed and implemented strategic plans, guiding the organization toward sustainable growth and increased impact within the community.
- Coordinated fundraising events that generated support for various community initiatives and projects.
NDIS Support Coordinator (Student Placement)
Access Foundation
08.2023 - 10.2023
- Keep a record of all noteworthy situations involving residents, adhering to specified rules
- Communicate with residents in an effective way about their needs and behaviours to support their social and emotional development
- Take part in routine supervision sessions with the supervisor
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Emergency Relief Assistant (Student Placement)
St Vincent De Paul
04.2024 - 07.2024
- Improved efficiency in relief procedures by streamlining communication channels and response times.
- Assisted in coordinating disaster response efforts, resulting in faster aid delivery to affected communities.
- Developed relationships with local organizations and partners to enhance collaborative relief assistance initiatives.
- Conducted assessments of affected areas, identifying priority needs for targeted support and intervention strategies.
- Determine the data regarding co-existing needs and record their priorities.
- Created detailed reports on relief activities, enabling informed decision-making and continuous improvement of operational processes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Enviornmental Service Assistant
St John Of God Murdoch Hospital
03.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
- Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Representative
Rolles Group Pty Ltd
07.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered prompt service to prioritize customer needs.
Education
Diploma of Community Services - Family And Community Services
Lead College
Cannington, WA07.2024
Master of Commerce - Accounting And Finance
Punjabi University Patiala
INDIA04.2015
Bachelor of Commerce - Accounting Technology And Bookkeeping
Punjabi University Patiala
INDIA04.2013
YEAR 12 - Accounting And Business Management
PSEB
India03.2010
YEAR 10 -
PSEB
INDIA 03.2008
Skills
- Document Preparation
- Data Analysis
- Administrative experience
- Crisis Management
- Needs Assessment
- Time Management
- Report Preparation
- Attention to Detail
- Microsoft Excel
- Customer Database Systems
- Problem-Solving
Certification
- First Aid and CPR Certification
- Manual Handling
- NDIS Worker Screen Check
- WWCC
References
- Yogeetha Giri (Supervisor st St Vincent De Paul)
(08) 63237501
yogeetha.giri@svdpwa.org.au
- Lalji Kumar Dholariya (Supervisor at Access Foundation)
(08) 62439569
- Sam Singh (Coordinator at Lead College)
DCS.coordinator@leadcollege.edu.au
Timeline
Assistant Coordinator (Volunteer)
AMURT Emergency Care Services
08.2024 - Current
Emergency Relief Assistant (Student Placement)
St Vincent De Paul
04.2024 - 07.2024
NDIS Support Coordinator (Student Placement)
Access Foundation
08.2023 - 10.2023
Enviornmental Service Assistant
St John Of God Murdoch Hospital
03.2023 - Current
Customer Service Representative
Rolles Group Pty Ltd
07.2019 - 04.2021
Diploma of Community Services - Family And Community Services
Lead College
Master of Commerce - Accounting And Finance
Punjabi University Patiala
Bachelor of Commerce - Accounting Technology And Bookkeeping
Punjabi University Patiala
YEAR 12 - Accounting And Business Management
PSEB
YEAR 10 -
PSEB
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