Pardeep Kaur
Perth,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Silver Oak Restaurant
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sandwich Maker
Subway
09.2023 - 01.2024
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
Kitchen Hand
Kebab And Pizza Shop
07.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - Hospitality Administration And Management
Kaplan Business School
Perth 03.2024
High School Diploma -
Shri Sant Ram College of Education
India 06.2019
Skills
- Call center experience
- Customer Relations
- Payment Processing
- Data Collection
Timeline
Sandwich Maker
Subway
09.2023 - 01.2024
Kitchen Hand
Kebab And Pizza Shop
07.2023 - 01.2024
Customer Service Representative
Silver Oak Restaurant
01.2023 - Current
MBA - Hospitality Administration And Management
Kaplan Business School
High School Diploma -
Shri Sant Ram College of Education
Listen Music
Reducing stress
Improving mood
Relax
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