Pardeep Kaur
Mount Duneed,VIC
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
Work History
Analyst/Technical Customer Service Representative
EClerx Services
2020.10 - 2022.01
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Customer Support Representative
Competent Synergies
2018.06 - 2020.06
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
Education
Bachelor of Computer Application -
Punjab University
Chandigarh, India05.2018
Skills
- Customer Service
- Technical Troubleshooting
- Online Chat Support
- Multitasking Abilities
- Self Motivation
- Highly Professional
Timeline
Analyst/Technical Customer Service Representative
EClerx Services
2020.10 - 2022.01
Customer Support Representative
Competent Synergies
2018.06 - 2020.06
Bachelor of Computer Application -
Punjab University