Pardeep Kaur

Mount Duneed,VIC

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

years of professional experience

Work History

Analyst/Technical Customer Service Representative

EClerx Services

Chandigarh, India

10.2020 - 01.2022

Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Customer Support Representative

Competent Synergies

Mohali, India

06.2018 - 06.2020

Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
Resolved technical issues for customers with clear explanations and step-by-step guidance.
Trained new hires on company policies, procedures, and best practices in customer support roles.

Education

Bachelor of Computer Application -

Punjab University