Pardyun Verma
Diggers Rest,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
QC Officer
Ind Swift Limited
09.2020 - 07.2023
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Created and maintained several databases to track statistical data.
- Coached and mentored junior employees.
- Planned and implemented performance improvement and quality assurance programs.
- Suggested improvements to designs and documentation to improve product reliability and manufacturability.
- Reported problems and concerns to management.
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reviewed production processes and identified potential quality issues.
- Recorded and organized test data for report generation and analysis.
- Conducted data review and followed standard practices to find solutions.
- Conducted investigations into questionable test results.
- Approved incoming materials by confirming specifications and taking measurement tests.
- Documented inspection results by completing logs.
- Assessed products or services to evaluate conformance with quality standards.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Sales Executive
Haryana Pharmaceutical
11.2018 - 07.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science -
Kurukshetra University
Kurukshetra,India07.2018
Skills
- Quality Management Processes
- Quality Inspection and Control
- Cause and Effect Analysis
- Contact Laboratory Assessment
- Dissolution Testing
- Staff Training
- Quality Control Analysis
- Health Information Policy and Procedure Development
- Performance Improvement Tracking
- Total Quality Management
- Mass Spectrometry
- Spectrophotometer Operation
- Operational Improvements
- Engineering Activities
- Hazardous Chemicals
- Monitor Quality Control
- Administrative Support
- Mechanically Inclined
- Stability Sampling
- Power Plant Equipment
- Vendor and Contractor Oversight
- Regulations Compliance
- Training and Development
- Mechanical Operations Monitoring
- Greeting Visitors
- Team Management
- Client Correspondence
- National Instruments LabVIEW
- Compliance Issues
- Purchase Orders
- Statistical Process Control
- Duty Assignments
- Office Support
- Communications Strategies
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
QC Officer
Ind Swift Limited
09.2020 - 07.2023
Sales Executive
Haryana Pharmaceutical
11.2018 - 07.2020
Bachelor of Science -
Kurukshetra University
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