Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Affiliations
Timeline
Generic

Parengawe Rikona

Shailer Park,Australia

Summary

I am a organized and detail-oriented customer service with 10+ years' experience in a high-volume office. Skilled in customer service, filing and data entry. Experienced Customer Service Representative within various industries.

Results-driven bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Overview

21
21
years of professional experience

Work History

Sales Representative Manager

Industry Training Worka
Tokoroa, New Zealand
01.2020 - 08.2024
  • Ensured adherence to company policies regarding pricing structures and payment terms.
  • Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
  • Developed and implemented sales strategies to reach key accounts.
  • Generated leads through cold calling prospective clients.
  • Developed comprehensive sales plans that included short-term goals and long-term objectives.
  • Established performance standards for sales team members and monitored their progress against those goals.
  • Analyzed sales data to identify opportunities for improvement in processes and procedures.
  • Organized trade shows, conferences, events, seminars, webinars. to promote products or services.
  • Conducted market research to identify industry trends, competitive landscape, and customer needs.
  • Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
  • Collaborated with cross-functional teams to develop promotional materials.
  • Prepared monthly reports that tracked sales performance versus budget expectations.
  • Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
  • Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
  • Negotiated pricing agreements with vendors while maintaining profitability targets.
  • Identified potential customers and developed relationships with them.
  • Resolved conflicts between customers and company representatives.
  • Managed client contracts ensuring compliance with terms of agreement.
  • Monitored competitor's activities in order to stay ahead of the competition.
  • Developed and implemented sales strategies to increase customer base and market share.
  • Created and maintained customer databases to track account activities.
  • Built strong relationships with key stakeholders within target markets.
  • Researched new business opportunities by evaluating potential customers' previous buying habits.
  • Executed strategic sales plans to expand customer base and revenue.
  • Achieved company growth and brand development through market expansion and sales.
  • Performed sales consultations and educated clients on products and services.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Gained market share in new sales performance through aggressive team training.
  • Supported sales team members to drive growth and development.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Directed and coordinated products, services and sales activities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Coached, developed and motivated team to achieve revenue goals.
  • Oversaw regional and local sales managers and staff.
  • Conducted market research and reported on competitors.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.

Assistant Secretary (Volunteer)

Golf Committee Member
Tokoroa, New Zealand
12.2019 - 01.2024
  • Directed data entry operations for office while maintaining precise documentation of activities.
  • Developed internal processes to streamline operations within the office.
  • Ensured compliance with applicable laws and regulations pertaining to the department's activities.
  • Performed general clerical duties such as sorting mail, photocopying documents, ordering supplies.
  • Provided administrative support to the Secretary, including managing calendars and scheduling meetings.
  • Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
  • Created weekly status updates for upper management summarizing key accomplishments of the team.

Sales Back Office Assistant

Industry Training Works
Tokoroa, New Zealand
11.2018 - 01.2020
  • Health & Safety Liaison
  • Office Assistant Duties
  • Performed data entry tasks for customer orders into the company's database system accurately.
  • Identified areas of improvement within the back office operations process.
  • Developed relationships with key suppliers to secure competitive prices for products.
  • Prepared weekly sales reports for management review.
  • Generated quotes for customers based on their individual needs.
  • Implemented changes to increase efficiency of back office processes.
  • Processed orders and invoices in a timely manner according to company procedures.
  • Coordinated shipments of products with logistics team as needed.
  • Provided administrative support to the sales team by preparing reports and organizing documents.
  • Collaborated with marketing department to develop promotional materials for products.
  • Resolved customer complaints promptly and professionally.
  • Conducted research on potential customers using online databases and other resources.
  • Answered customer inquiries regarding product availability, pricing and delivery.
  • Assisted sales representatives with order processing and follow-up activities.
  • Maintained accurate records of all customer interactions, including contact information and order details.
  • Worked closely with other departments on special projects.
  • Handled customer inquiries and resolved issues to maintain satisfaction.
  • Supported sales team with operational insights and assistance in closing deals.
  • Worked with users and support teams to troubleshoot reported problems.
  • Maintained communication with customer service and dispatch to coordinate deliveries.
  • Offered reception coverage to relieve staff during absences or breaks.

Office 2IC

New World Metro
Auckland, New Zealand
06.2018 - 11.2018
  • Cash Control
  • Cash Flow Analysis
  • Administrative support responsibilities
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Recognized by management for providing exceptional customer service.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.

Local Office Administrator

Kiwi Can Do
, New Zealand
03.2017 - 06.2018
  • Course Manager
  • Health and Safety Supervisor
  • Course Administrator
  • Construct Safe Trainer & Tutor
  • Employment Placement Administrator
  • Quality Assurance Liaison
  • Senior Peoples Administrator, Trade Education
  • Created PowerPoint presentations for internal use or external clients when required.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Ensured compliance with applicable laws regarding employment practices.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Developed strong relationships with clients through excellent customer service skills.
  • Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Coordinated and managed daily administrative operations of the office.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Organized and maintained filing systems, including electronic databases and records.
  • Automated office operations by managing client correspondence and data communications.

Committee Secretary (Volunteer)

Paroa Rugby and Sports Club
Whakatane, New Zealand
01.2016 - 12.2017
  • Dictation of Recording Minutes
  • Monthly and AGM Reporting
  • Private Assistant to Chairperson
  • Overlooked Efficient and Professional Communication between Members
  • Health and Safety Representative

Quality Assurance Internal Moderator

Trade Education
Whakatane, New Zealand
09.2015 - 02.2017
  • Adult Education Tutor and NZQA Assessor
  • Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
  • Identified emerging topics or trends related to content moderation.
  • Collaborated with other teams to ensure customer satisfaction was met.
  • Performed regular audits of existing moderation processes and procedures.
  • Resolved disputes between users by mediating conversations between them.
  • Reviewed moderation decisions made by other moderators.
  • Ensured compliance with company policies and industry regulations.
  • Analyzed customer feedback to identify areas of improvement in products and services.
  • Documented all moderation activities accurately and consistently.
  • Worked closely with product development teams to improve user experience.
  • Assisted in developing new tools for moderating content more efficiently.
  • Maintained up-to-date knowledge of best practices in content moderation.
  • Provided support and guidance to moderators regarding moderation tasks and processes.
  • Investigated suspected violations of terms of service or guidelines.
  • Evaluated user reports of inappropriate content or behavior on the platform.
  • Read, evaluated and edited manuscripts or other materials submitted for publication.
  • Verified facts, dates and statistics using standard reference sources.
  • Consulted with management and editorial staff regarding placement and story development.

Budget Officer (Volunteer)

Budget Advisory Services
Whakatane, New Zealand
08.2013 - 12.2015
  • Budget and Cashflow Planning with Clients
  • Reconciling Budgets with Clients
  • Liaising with Creditors on Behalf of Clients

Customer Service Representative

New Zealand Driver Licensing and Land of Transport
Whakatane, New Zealand
08.2009 - 11.2015
  • Processing Driver Licensing Applications (Theory Tests, Renewals, Upgrades etc)
  • Processing Land of Transport Applications (Registrations etc)
  • Data Entry, Daily Reports, Daily Auditing.
  • IRD Verification
  • Passport Photos
  • New Zealand Nationwide Map Assistance
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Updated databases with new and modified customer data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management and order calls.

Industrial Cleaner

OCS Cleaning Services
Whakatane
03.2010 - 11.2012
  • Ensured that hazardous waste was disposed of safely in accordance with company policies.
  • Inspected all areas to ensure compliance with safety standards.
  • Coordinated with supervisors regarding special projects and assignments.
  • Maintained cleanliness of industrial areas by sweeping, scrubbing and polishing floors.
  • Transported waste materials from designated areas to disposal sites or other designated locations for proper disposal.
  • Provided support during plant shutdowns and start-ups as required.
  • Removed dirt, grease, oil spills, rust stains, paint splatters, from machines and other surfaces.
  • Cleaned restrooms and bathrooms including sinks, toilets, showers and urinals.
  • Kept track of inventory levels of cleaning supplies and restocked as needed.
  • Recorded daily activities in log book for future reference.
  • Followed all safety protocols when operating machinery or working at heights.
  • Utilized various hand tools such as brooms and mops while performing duties.
  • Performed routine maintenance on cleaning equipment and supplies, such as mopping floors, vacuuming carpets, emptying trash cans, dusting surfaces and washing walls.
  • Cleaned production equipment using appropriate solvents and solutions according to safety regulations.
  • Inspected work sites and equipment to identify hazards or immediate work required to complete assignments.
  • Disassembled and cleaned equipment and individual components between jobs.
  • Operated equipment safely to protect people and property from injury or damage.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Board of Trustees Member (Policy Holder)

Putauaki Full Primary School
Kawerau, New Zealand
01.2007 - 12.2009
  • Policy Holder
  • Advised senior management on best practices regarding risk management processes.
  • Provided strategic direction by setting short-term and long-term goals for the organization.
  • Developed and implemented policies to ensure organizational compliance with applicable laws and regulations.
  • Reviewed progress reports to assess effectiveness of current initiatives and operations.
  • Collaborated with executive leadership team to develop strategies for growth and sustainability.
  • Reviewed corporate governance guidelines on an annual basis or as needed.
  • Ensured that all organizational activities remained consistent with its mission statement.
  • Maintained confidential records in accordance with applicable laws and regulations.
  • Conducted regular reviews of organizational performance against established objectives.
  • Provided guidance related to ethical business practices within the organization.
  • Attended and actively participated in monthly board meetings.
  • Participated in committees related to personnel matters, budgeting, audit oversight, investment decisions.
  • Maintained confidentiality regarding sensitive information pertaining to the organization's affairs.
  • Participated in the development and expansion of programs and services, ensuring alignment with organizational mission.
  • Fostered collaboration between board members, staff, and volunteers to leverage collective expertise and achieve common goals.

Cub and Scout Group Leader (Volunteer)

Scout Group
Kawerau, New Zealand
01.2004 - 12.2008
  • Supervision of Students
  • Training Students
  • Facilitated team-building exercises among members to promote cooperation within the group.
  • Tracked attendance records of members at meetings, campsites, and special events.
  • Assisted with recruitment of new members through community outreach events.
  • Coordinated field trips to museums or historical sites to expand knowledge base.
  • Managed inventory of equipment and materials used in Scouting programs.
  • Instructed Scouts in knot tying, fire building, first aid, cooking, and other outdoor skills.
  • Evaluated individual progress towards merit badges and awards earned.
  • Organized fundraisers such as car washes or bake sales to raise money for troop activities.
  • Supervised youth volunteers at service projects throughout the local area.
  • Attended monthly district leader training sessions to stay abreast of program updates.
  • Planned weekend campouts for Scouts to explore nature and practice outdoor survival techniques.
  • Participated in regional competitions between troops such as orienteering or archery tournaments.
  • Maintained a safe environment for all participants by enforcing rules during activities.
  • Provided guidance for Scouts in developing leadership skills and personal growth.
  • Conducted quarterly parent-teacher conferences to discuss each Scout's performance.
  • Lead group discussions on topics related to the Scout Oath and Law.
  • Organized and conducted Scouting activities, such as camping trips and hikes.
  • Developed lesson plans for weekly meetings that focused on character development.
  • Motivated Scouts to achieve their goals by providing positive reinforcement.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
  • Worked closely in training capacity with fellow student-athletes during off-season.
  • Developed exercise regimens targeting individual athlete needs.
  • Suggested exercise modifications to individual athletes to avoid strain and injury.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Coordinated pre-season tryouts, training camps and special workshops to support team goals.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Adhered strictly to rules and regulations of activities department and district.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.

Lifeguard Supervisor

Kawerau District Council
Kawerau, New Zealand
07.2007 - 11.2008
  • Supervision
  • Chemical Testing Cleaning
  • Ensured the safety of patrons by enforcing pool rules and responding promptly to emergency situations.
  • Developed and implemented safety policies and procedures for the aquatic facility.
  • Actively promoted safe swimming practices amongst patrons via verbal communication or signage around the facility.
  • Maintained accurate records of incidents including accident reports, log books and incident reports.
  • Organized and led in-service trainings on water safety topics such as CPR and AED certification courses.
  • Provided excellent customer service by addressing patron complaints or concerns in a timely manner.
  • Conducted daily inspections of pool equipment, making necessary repairs or replacements as needed.
  • Inspected facility grounds for hazardous conditions before opening the pool area for public use.
  • Adhered to all local health codes while monitoring water quality standards throughout the day.
  • Supported departmental goals through active participation in team meetings and initiatives.
  • Established positive relationships with vendors who provided services related to the aquatic facility.
  • Monitored daily pool activities and lifeguard performance.
  • Implemented and maintained a comprehensive incident reporting system to track and analyze occurrences.
  • Performed routine checks of pool and beach equipment for safety hazards and operational efficiency.
  • Collaborated with local emergency services to organize joint training sessions and improve response coordination.
  • Monitored water quality and conditions, taking necessary actions to address issues and ensure safety.
  • Conducted regular training sessions for lifeguard staff to improve rescue techniques and emergency response.
  • Answered questions about facility hours, policies and programs.
  • Relayed issues such as facility maintenance needs to supervisor.

Education

National Certifcate in Adult Education And Training (L4) - Adult Trainer And Assessor

Learning Works
Hamilton, New Zealand
07-2017

National Certicate in Employment Skills -

Waiariki Instistute
Tokoroa
12-2004

Certicate of Completion -

Skills Update Institute
04.1995

James Cook High School -

James Cook High School
Manurewa
12.1994

Manurewa High School -

Manurewa High School
Manurewa
12.1993

Liverpool Girls High School -

Liverpool Girls High School
12.1992

Skills

  • Fast Learner
  • Polite
  • Hard worker
  • Presentable
  • Efficient
  • Organised
  • Time Punctual
  • Committed
  • Loyal
  • Always asks if unsure, never assumes
  • Goal orientated
  • Fit and Energetic
  • Love working with People
  • Can work supervised or unsupervised
  • Motivated
  • Honest

Hobbies and Interests

  • Golf
  • Reading
  • Spending time with family and friends

References

Bob Durham

Industry Training Works Limited

bob.durham@itw.org.nz

0274827274

Personal Information

  • Date of Birth: 13/06/1979
  • Nationality: NZ Maori and Welsh
  • Driving License: Open (Automatic and Manual Transmission)

Affiliations

  • Golf
  • Sight Seeing
  • Spending Time with Family
  • Reading

Timeline

Sales Representative Manager

Industry Training Worka
01.2020 - 08.2024

Assistant Secretary (Volunteer)

Golf Committee Member
12.2019 - 01.2024

Sales Back Office Assistant

Industry Training Works
11.2018 - 01.2020

Office 2IC

New World Metro
06.2018 - 11.2018

Local Office Administrator

Kiwi Can Do
03.2017 - 06.2018

Committee Secretary (Volunteer)

Paroa Rugby and Sports Club
01.2016 - 12.2017

Quality Assurance Internal Moderator

Trade Education
09.2015 - 02.2017

Budget Officer (Volunteer)

Budget Advisory Services
08.2013 - 12.2015

Industrial Cleaner

OCS Cleaning Services
03.2010 - 11.2012

Customer Service Representative

New Zealand Driver Licensing and Land of Transport
08.2009 - 11.2015

Lifeguard Supervisor

Kawerau District Council
07.2007 - 11.2008

Board of Trustees Member (Policy Holder)

Putauaki Full Primary School
01.2007 - 12.2009

Cub and Scout Group Leader (Volunteer)

Scout Group
01.2004 - 12.2008

National Certifcate in Adult Education And Training (L4) - Adult Trainer And Assessor

Learning Works

National Certicate in Employment Skills -

Waiariki Instistute

Certicate of Completion -

Skills Update Institute

James Cook High School -

James Cook High School

Manurewa High School -

Manurewa High School

Liverpool Girls High School -

Liverpool Girls High School

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