Pari Dhall
Melbourne,VIC
Summary
Dynamic customer service professional, excelling in inventory management and communication. Recognized for resolving customer complaints effectively and enhancing store operations. Committed to maintaining high standards of organisation and attention to detail, ensuring a positive shopping experience for all.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Woolworths
Melbourne/Preston, VIC
02.2025 - Current
- Assisted customers with product inquiries and store policies.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Maintained product displays organized and stocked to enhance customer experience.
- Managed inventory by conducting regular stock checks and restocking shelves as needed.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Security Officer
Millennium
Melbourne/ Bundoora, VIC
10.2024 - 02.2025
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorised personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained high levels of alertness throughout shifts.
- Searched bags manually to identify prohibited items and contraband.
- Verified photo IDs and tickets to allow guests passage.
Package Handler
Socks R Us Pty Ltd
Melbourne/Thomastown, VIC
06.2024 - 10.2024
- Sorted and organized inventory for efficient order fulfillment.
- Packed products securely for shipping to customers.
- Maintained cleanliness and organization of work area.
- Labeled packages accurately with destination addresses for shipping purposes.
- Conducted quality checks on packed items before shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Assembled boxes or other containers for packing goods prior to shipment.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
Customer Service Representative
The Harvest Store
Melbourne/South Morang
08.2023 - 06.2024
- Handled customer complaints with empathy and effective resolution strategies.
- Maintained store appearance by organizing shelves and ensuring cleanliness.
- Managed inventory by tracking stock levels and reporting discrepancies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
MBA -
Holmes Institute
Melbourne , VIC 09.2023 - 07.2025
Skills
- Customer service
- Report writing
- Inventory management
- Attention to detail
- Situational awareness
- Communication skills
Timeline
Customer Service Representative
Woolworths
02.2025 - Current
Security Officer
Millennium
10.2024 - 02.2025
Package Handler
Socks R Us Pty Ltd
06.2024 - 10.2024
MBA -
Holmes Institute
09.2023 - 07.2025
Customer Service Representative
The Harvest Store
08.2023 - 06.2024