Pari Shahabi
Brisbane,QLD
Summary
Friendly and professional individual with exceptional customer service skills. Successful in delivering quality service in fast-paced, high-volume environments across a wide range of industries including hospitality, healthcare, and advertising.
Overview
12
12
years of professional experience
Work History
Bartender
P.J.O’Briens
07.2023 - 09.2023
- Served both food and drinks with excellent customer service skills and a positive energy
- Performed opening and closing duties, trained new bartenders, and adhered to RSA procedures
- Cultivated strong relationships with repeat customers with friendly conversation and memorizing drink orders to promote loyalty
Senior Business Manager
DDB Remedy
11.2022 - 06.2023
- Senior business manager on the pharmaceutical marketing team at DDB Group, a global multi award-winning advertising agency
- Used excellent interpersonal skills to coordinate multiple divisions across the agency to deliver on strict briefs and marketing strategies across multiple client accounts
Senior Account Manager
TVF Media
03.2020 - 05.2022
- Senior account manager and team leader responsible for developing campaigns and brand strategy in US pharmaceutical markets
- Promoted from trainee to senior account manager in less than two years. At point of resignation I managed the biggest account in the company with a team of 8 people.
Customer Service Representative
Bulb Energy
09.2019 - 12.2019
- Balanced efficiency with quality in a high pressure, target-oriented environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and complaint management
Clinical Administrator
Whiteladies Medical Group
02.2019 - 09.2019
- Calmly and logically handled multiple tasks and patient requests to produce timely and efficient results
- Patiently worked with the vulnerable public in a high pressure environment
Bar Staff
The Waiting Game Ltd
11.2018 - 09.2019
- Served food and alcohol at Ashton Court football stadium
- Kept alcoholic beverages well-stocked and organized to meet expected demands at rush hours such as half-time
Mentor
Borderlands Charity
09.2017 - 09.2019
- Provided one-to-one emotional and practical support services for refugees and asylum seekers
Clinical Administrator
Royal Berkshire Hospital
06.2014 - 02.2019
- Primary assistant and data collector for department-wide audits in Dermatology and Audiology
- Invaluable administrative skills including auditing, organisation, and working to deadlines
Store Assistant
Parkway Liquor Store
10.2016 - 01.2017
- Managed stock, balanced the cash register, regularly covered shifts, and closed shop.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Bar Staff
Peppermint Bars
05.2016 - 10.2016
- Festival bar staff at several busy UK festivals
- Served drinks, committed to shift work, worked as a team, worked to regulations
Store Assistant
Iceland Foods
09.2011 - 06.2013
- Greeted customers, helped locate merchandise, and suggested suitable options
- Balanced and organized cash register by handling cash, counting change, and storing coupons
Education
Master of Science - International Relations
University of Bristol
2019
Bachelor of Science - Geography With Study Abroad
University of Bristol
2018
13 GCSE's: A*-B -
Highdown School And Sixth Form Centre
Reading, UK2014
3 A-Levels: A*,A,B - Sociology, Geography, Biology
Highdown Sixth Form
Reading, UK2012
Skills
- Marketing and Sales
- Hospitality and Accommodation
- Cash Handling and Management
- Food Delivery and Service
- Responsible Alcohol Service
- Event Planning
- Account Management and Project Management
- Verbal and Written Communication
- Business Development and Planning
- Issue and Conflict Resolution
- Administrative and Clerical Support
- Leadership
- Scheduling
Languages
English
Native or Bilingual
Persian
Professional Working
Timeline
Bartender
P.J.O’Briens
07.2023 - 09.2023
Senior Business Manager
DDB Remedy
11.2022 - 06.2023
Senior Account Manager
TVF Media
03.2020 - 05.2022
Customer Service Representative
Bulb Energy
09.2019 - 12.2019
Clinical Administrator
Whiteladies Medical Group
02.2019 - 09.2019
Bar Staff
The Waiting Game Ltd
11.2018 - 09.2019
Mentor
Borderlands Charity
09.2017 - 09.2019
Store Assistant
Parkway Liquor Store
10.2016 - 01.2017
Bar Staff
Peppermint Bars
05.2016 - 10.2016
Clinical Administrator
Royal Berkshire Hospital
06.2014 - 02.2019
Store Assistant
Iceland Foods
09.2011 - 06.2013
Master of Science - International Relations
University of Bristol
Bachelor of Science - Geography With Study Abroad
University of Bristol
13 GCSE's: A*-B -
Highdown School And Sixth Form Centre
3 A-Levels: A*,A,B - Sociology, Geography, Biology
Highdown Sixth Form
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