Parinda PANTHO
6/26 Kairawa ST South Hurstville,NSW
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with [Number] years of experience building community and developing social skills through incremental therapeutic techniques. Reliable [Job Title] enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
16
16
years of professional experience
Work History
Support Worker
Waratah Independent Living Pty Ltd
03.2021 - Current
- Utilized evidence-based practices to provide effective interventions for clients.
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Devised and implemented community-based programs to promote mental health awareness.
- Contributed to the development of agency policies and procedures aimed at improving overall service delivery standards for all clients served.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and implemented individualized treatment plans for clients.
- Facilitated psychoeducational classes to help clients develop life skills.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Developed and maintained strong relationships with community resources for successful referrals.
- Facilitated peer support groups to help clients connect with others.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Airline Catering
Gate Gourmet
01.2018 - 03.2021
- Supported airline''s fuel conservation efforts by optimizing flight routes and employing efficient flying techniques.
- Maximized utilization of onboard equipment by troubleshooting minor technical issues during flights without compromising safety or reliability.
- Managed challenging weather conditions through expert piloting skills, minimizing delays and ensuring passenger comfort.
- Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and updated databases to handle customer data.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Sought ways to improve processes and services provided.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided primary customer support to internal and external customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Australian Liquid Filter Co Pty Ltd
01.2011 - 01.2018
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed and updated databases to handle customer data.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided primary customer support to internal and external customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Cashier
IGA Supermarket
01.2008 - 01.2011
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Processed refunds and exchanges in accordance with company policy.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Graduate Certificate - Age Care And Disability
Effective
Sydney, NSW09.2023
DIPLOMA OF BUSINESS MANAGEMENT - DIPLOMA OF BUSINESS MANAGEMENT
Windsor Industrial College
Sydney, NSW03.2003
Associate of Arts - Marketing Management And Research
BANGKOK UNIVERSITY
BANGKOK THAILAND03.1991
Skills
- Life Skills Development
- Health and safety awareness
- Mobility Assistance
- Knowledge of medical and psychiatric terminology
- Hearing Impairment Support
- Individualized support plans
- Worker Supervision
- Social Skills Development
- Blood Glucose Monitoring
- AR/AP
- Client documentation
- Certified in CPR/AED
Timeline
Support Worker
Waratah Independent Living Pty Ltd
03.2021 - Current
Airline Catering
Gate Gourmet
01.2018 - 03.2021
Customer Service Representative
Australian Liquid Filter Co Pty Ltd
01.2011 - 01.2018
Cashier
IGA Supermarket
01.2008 - 01.2011
Graduate Certificate - Age Care And Disability
Effective
DIPLOMA OF BUSINESS MANAGEMENT - DIPLOMA OF BUSINESS MANAGEMENT
Windsor Industrial College
Associate of Arts - Marketing Management And Research
BANGKOK UNIVERSITY
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