Paris Brown
Blackheath,NSW
Summary
Proven team player and efficient time manager, I excelled at Elizabeth Martinago, enhancing customer satisfaction through prompt service and complaint resolution. Skilled in POS systems and maintaining high hygiene standards, I consistently contributed to a positive, high-volume service environment, demonstrating a keen ability to learn and adapt.
Overview
17
17
years of professional experience
Work History
Serving and Cooking
Blackheath Fish and Chip Shop
04.2024 - Current
- Maintained a clean and organized work environment, adhering to safety protocols and minimizing potential hazards.
- Used PCos system to take orders
- Cooked food in a hygienic and safe manner
- Prepared food
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
- Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
Barista , Wait Staff
Elizabeth Martinago
10.2007 - 10.2010
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Barista Wait Staff
Rebecca Alchin
10.2016 - 10.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Closed shop and cleaned ready for next day
Education
Year 9 -
Katoomba High School
Katoomba, NSWCertifcate 3 - Commercial Cookery
Wentoworthfalls Tafe
Wentworthfalls 12.2008
Certificate II - Hospitality
Wentworthfalls Tafe
Wentworthfalls Tafe11.2008
Skills
Time management
Working well in a team environment
Willing to learn new things
Reliable
Timeline
Serving and Cooking
Blackheath Fish and Chip Shop
04.2024 - Current
Barista Wait Staff
Rebecca Alchin
10.2016 - 10.2018
Barista , Wait Staff
Elizabeth Martinago
10.2007 - 10.2010
Year 9 -
Katoomba High School
Certifcate 3 - Commercial Cookery
Wentoworthfalls Tafe
Certificate II - Hospitality
Wentworthfalls Tafe
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