Paris Digman
Bunbury,WA
Summary
I am currently looking to join a vibrant team environment who strive to provide Customer Service excellence. I would describe myself as a reliable, confident and outgoing person. I pride myself on my time management and organisational skills not only when carrying out personal tasks but also when learning new skills in the work place. I work very well in a team but also can work well independently to achieve goals and deadlines. I am motivated and enthusiastic with excellent communication skills and a natural flair with people from all diverse backgrounds
Overview
7
7
years of professional experience
Work History
All Rounder
Benesse
05.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Waitress Supervisor
Dolphin Discovery Centre
08.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Welcoming all visitors and guests to our Centre and facilities.
- Completed RSA
- Unrestricted Approved Managers
- Providing customer liaison on all different aspects of the Organisation.
- Developing strong relationships with coordinators and Facilitators to ensure quality services are met.
- Excellent communication provision to all representatives for a successful Function operation and result.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables and allocation of roles and duties.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Supervision to ensure responsible service of alcohol
Volunteer Work
Donnybrook Op Shop
01.2021 - 03.2022
- Organisation and quality control of all donated items
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Exhibited excellent communications and customer service relations skills.
- Developed communication strategies to promote charity events.
Crew Member
McDonald's Restaurant
01.2018 - 03.2020
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders in a fast paced enviroment
- Cleaned and maintained all areas of restaurant to promote clean image.
Waitress
Spurs Bar & Grill
01.2017 - 05.2017
- Waiting tables, delivering food and drink orders from the kitchen and restaurant in a timely manner
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Cleaning and resetting of tables
Education
No Degree - Certificate 3 Community Services
South Regional TAFE
Bunbury, WA2021
No Degree - Certificate 3 Business Administration
South Regional TAFE
Collie, WA2020
No Degree - Certificate 2 in Leadership
South Regional TAFE
Collie, WA2019
Skills
- Committed to providing excellent Customer service and maintaining high standards
- Certified Community Service support worker with the ability to provide extensive needs based care and beneficial advise with empathy
- Experienced and competent in Microsoft and email communications with the strengths in building strong client relationships
- Proven ability to supervise, motivate and train other team members
- Demonstrate a positive, professional image suitable for the business environment
- Adaptable, flexible and open to ever changing work environments
Timeline
All Rounder
Benesse
05.2023 - Current
Waitress Supervisor
Dolphin Discovery Centre
08.2021 - Current
Volunteer Work
Donnybrook Op Shop
01.2021 - 03.2022
Crew Member
McDonald's Restaurant
01.2018 - 03.2020
Waitress
Spurs Bar & Grill
01.2017 - 05.2017
No Degree - Certificate 3 Community Services
South Regional TAFE
No Degree - Certificate 3 Business Administration
South Regional TAFE
No Degree - Certificate 2 in Leadership
South Regional TAFE
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